DONT RENT DONT RENT! Please use this as a warning! Horrible! Where do I even begin? If there was everything that could've gone wrong it did 16 hours away from home in the mountains in the middle of no where with my young children, husband and I. ***This was our BIGGEST ISSUE. Where you connect your water, it began to FLOOD the entire RV, I didn't have enough towels to clean the flooding. I wasn't sure what we were going to do. We must've called the person in charge 5 times a day and every time he guided us, with no solution. We were just so desperate for water in our RV. And when we used the little bit of water before we realized it was beginning to flood, underneath the sink had a leak also! Park ranger did everything he could to help us, because at first we didn't even realize it was flood. He had to knock on the RV to notify something was wrong with it. Smaller issues: 1. prices aren't accurate on website the optional charges on the website, after you pay the deposit they tell you it's actually mandatory. Which I was able to move forward from and we still rented a week. 2. The heater in the front of the RV doesn't work so be ready for it to fog up and you have no way of seeing out your windows, ANY OF THEM. 3. Nonetheless the side mirror that was broken it wasn't even useable. Which for a first time driving these massive things it can be scary. 4. Showers didn't work due to lack of water 5. Heater didn't work due to propane being empty. Happy New Year to us! Please people reading this, I HIGHLY recommend trying a different company that may work with you better after your experience and accommodate you more than a days worth of a rental, when you had issues the entire week, spending hours on attempting to clean and fix. I DO NOT RECOMMEND. Please please please, take my review as not someone just looking to write a poor review, but it was truly miserable, and they don't compensate worth making up for. And it's a shame because the people in there are soooo nice it was so difficult to be frustrated with them. But paying over $2,700 PLUS the $1500 damage fee. All you get compensated is $290???? Absolutely not. They will tell you they've corrected everything as they told me about a poor review they had and "corrected it."

Bad experience I was an owner who placed my RV with this company. Definitely a mistake. Over $5000 worth of damage due to lack of inspection and maintenance. Attempts to reach both the Denton, Tex location and corporate headquarters have been ignored. Never received a final statement or rental proceeds for the last month the unit was with them. Really regret my decision to do business with ADV.

RV had damaged water tank which was… RV had damaged water tank which was not discovered until the next morning. 5 adults spent three days and nights without any water, washing or toilet facilities. Wasted 1 day and 1 night of our holiday undergoing repairs. Only compensation was a refund of one day rental. Nothing for the inconvenience or upset. Travelled from England for this holiday and it is NOT a good advertisement for your country. Will Not be using this company again and will warn anyone else against using them. We do have friends in the U. S. and they will also warn against using this firm.

I had a decent experience until.... I had a decent experience until I brought the trailer back and was accused of swapping out propane tanks. I assured them it didn't happen but they didn't believe me and wouldn't let it go. Just by luck, I took a picture of the trailer and my truck when I was leaving that showed the original propane tank matching what I brought back, otherwise I would've been out honest money because of their incompetence! Turns out they rented out a trailer with a propane tank that was 10 YEARS past it's certified life. VERY scummy situation. They didn't offer anything for my trouble or to make me happy, so I will never go back and I haven't been quiet about telling friends about what happened, screw em!

Trusted Service & Support Providing trusted service is what ADV is all about. We have rented various units from ADV and have always been impressed with their customer service and expedient check-in/check-out process. We have recommended friends and family and will continue to do the same for folks who just aren't ready to own an RV.