Nothing but theifs Agreed to start a fleet cover for our vehicles, once they had taken two payments they cancelled our insurance, claiming the business wasn’t past the 2year old requirement. This was never asked before agreeing to the quote and we was never made aware that this was a requirement beforehand. I will be contacting the ombudsman and trading standards.

Kilburn Road Steve explained what was required in advance of the meeting, and then during the survey was patient and showed genuine interest in the clients plans and explained why certain information was required and on the couple of issues that were identified as requiring action explained the reasoning behind it. The client was appreciative of this and with the whole process,

Run a mile Run a mile! They will drag out all claims over 6 months, tell you they have no issue in settling the claim, then hit you with an exclusion clause 8 months later after you've incurred thousands of pounds in additional costs waiting for your insurance payout! If you use these as insurers please understand you are not insured! Reporting them to the Ombudsman,

Not even worth one star.Whenever you… Not even worth one star.Whenever you try to call them you are in waiting for hours. I had an accident on 12/7/23 when another car jumped a red light and collided into me. They took the car to garage on 25 th 13 days post accident. No update in between , always on hold for more than 90 mins. Very poor customer service. Today the team leader was supposed to contact me post my call this morning to an advisor after trying for several days and what a surprise no calls till 17:30. I am been made the criminal. Been pushed from pillar to post. There has been no check about any discomfort or wellbeing. Very poor service

Why cant i give them no stars? Why cant i give them no stars? So long on hold,answer our calls for God's sake No call back even when requested Poor and misleading information from "Advisor" Wish id never used this company Water pouring through my roof from Friday and they are sending a surveyor out on Tuesday Shocking company