Useless - hours of my life wasted trying to contact them Hit by a van insured by this company 4 weeks ago. Driver immediately accepted liability and claim started. They want to potentially write my car off, which needs an engineer to make a decision so a 3 week delay until there was someone available to call me to discuss. No contact made, so i tried to contact them via their customer service line. It says current wait time is 3-5mins, but i've called them multiple times today and yesterday and have been unable to get through. At the moment i'm over an hour into my latest call on hold. Their call back option doesn't work either. Absolutely abysmal.

NIG are always reliable NIG are always reliable with their site visits and give as honest reports and feedback as they possibly can. Very professional

Our experience with Allan from NIG was… Our experience with Allan from NIG was brilliant he was so supportive and assisted us with what we needed going forward with the business

This company is a disgrace I had my… This company is a disgrace I had my work van stolen . This company could not have been anymore unhelpful even sending allied universal a fraud company to investigate I find this shocking . Quite willing to take payments but when I need their help they turn to a pack of wolves I paid for replacement van on policy it was eventually organised after speaking with a very condescending individual I was told I'd be given a replacement for 60 days was told I'd be given a week after waiting for over a week I was contacted by enterprise inverness Airport only to be told night the underwriters had cancelled my booking I was shocked I'd recommend no one ever uses this company it was through dialdirect. ABSOLUTELY TERRIBLE SERVICE

Run a mile Run a mile! They will drag out all claims over 6 months, tell you they have no issue in settling the claim, then hit you with an exclusion clause 8 months later after you've incurred thousands of pounds in additional costs waiting for your insurance payout! If you use these as insurers please understand you are not insured! Reporting them to the Ombudsman,