Very good at collecting premiums but… Very good at collecting premiums but politely worse than inadequate to deal with claims. Claim handler is never in office when called over 2 months. Even if you get someone not much gets done. Dragging the case as long as possible to find something wrong to avoid the claim. You need to push them to bring back anything back due to loss. My experience is still continuing with them but seriously go elsewhere and pay more for peace of mind and avoid them if you want insurance and not pain I know I will go elsewhere. No more £3K premium NIG.

This company is a disgrace I had my… This company is a disgrace I had my work van stolen . This company could not have been anymore unhelpful even sending allied universal a fraud company to investigate I find this shocking . Quite willing to take payments but when I need their help they turn to a pack of wolves I paid for replacement van on policy it was eventually organised after speaking with a very condescending individual I was told I'd be given a replacement for 60 days was told I'd be given a week after waiting for over a week I was contacted by enterprise inverness Airport only to be told night the underwriters had cancelled my booking I was shocked I'd recommend no one ever uses this company it was through dialdirect. ABSOLUTELY TERRIBLE SERVICE

Accident occurred in mid October Accident occurred in mid October. Vehicle deemed a write off and valued at just over 5k. Payment made and in bank 1 month later. Very happy with this outcome.

Absolute horrendous company to deal… Absolute horrendous company to deal with, never do what they say they are going to, 30 minute wait on average to talk to someone if they don’t cut you off before then. Would never take out a policy with these cowboys again. Be aware before trusting this company with your valuables

Why cant i give them no stars? Why cant i give them no stars? So long on hold,answer our calls for God's sake No call back even when requested Poor and misleading information from "Advisor" Wish id never used this company Water pouring through my roof from Friday and they are sending a surveyor out on Tuesday Shocking company