I have never had such a bad experience… I have never had such a bad experience trying to get hold of an insurance Company like this one. Phoned 3 times, waited nearly an hour each time only for the phone to overflow and be answered by someone who doesn't know about car insurance. I have a vehicle off the road, i just need a replacement courtesy vehicle to run my business effectively. This Company isn't helping whatsoever! Come on NIG pull your fingers out !

Our experience with Allan from NIG was… Our experience with Allan from NIG was brilliant he was so supportive and assisted us with what we needed going forward with the business

Nothing but theifs Agreed to start a fleet cover for our vehicles, once they had taken two payments they cancelled our insurance, claiming the business wasn’t past the 2year old requirement. This was never asked before agreeing to the quote and we was never made aware that this was a requirement beforehand. I will be contacting the ombudsman and trading standards.

Absolute horrendous company to deal… Absolute horrendous company to deal with, never do what they say they are going to, 30 minute wait on average to talk to someone if they don’t cut you off before then. Would never take out a policy with these cowboys again. Be aware before trusting this company with your valuables

It's not service and you are not treated like a customer They take nearly an hour to answer the phone. Ridiculous. Tried 5 times over 2 weeks. They write to you but never reply by email or post. When I finally got through to someone, the staff-member was so rude and spoke to me as if I was a criminal. Not a customer paying £1400 a year for an insurance policy. I would say terrible customer service but there is no service and you are not treated like a customer. Never again.