Nothing but theifs Agreed to start a fleet cover for our vehicles, once they had taken two payments they cancelled our insurance, claiming the business wasn’t past the 2year old requirement. This was never asked before agreeing to the quote and we was never made aware that this was a requirement beforehand. I will be contacting the ombudsman and trading standards.

Accident occurred in mid October Accident occurred in mid October. Vehicle deemed a write off and valued at just over 5k. Payment made and in bank 1 month later. Very happy with this outcome.

Very good at collecting premiums but… Very good at collecting premiums but politely worse than inadequate to deal with claims. Claim handler is never in office when called over 2 months. Even if you get someone not much gets done. Dragging the case as long as possible to find something wrong to avoid the claim. You need to push them to bring back anything back due to loss. My experience is still continuing with them but seriously go elsewhere and pay more for peace of mind and avoid them if you want insurance and not pain I know I will go elsewhere. No more £3K premium NIG.

Useless - hours of my life wasted trying to contact them Hit by a van insured by this company 4 weeks ago. Driver immediately accepted liability and claim started. They want to potentially write my car off, which needs an engineer to make a decision so a 3 week delay until there was someone available to call me to discuss. No contact made, so i tried to contact them via their customer service line. It says current wait time is 3-5mins, but i've called them multiple times today and yesterday and have been unable to get through. At the moment i'm over an hour into my latest call on hold. Their call back option doesn't work either. Absolutely abysmal.

I have nothing but praise for this… I have nothing but praise for this company who dealt with a recent insurance claim for me. The staff and loss adjusters they worked with were all second to none. Completely on the ball and fair. I dealt with 5 ladies in total on different dates and all were excellent.