Not even worth one star.Whenever you… Not even worth one star.Whenever you try to call them you are in waiting for hours. I had an accident on 12/7/23 when another car jumped a red light and collided into me. They took the car to garage on 25 th 13 days post accident. No update in between , always on hold for more than 90 mins. Very poor customer service. Today the team leader was supposed to contact me post my call this morning to an advisor after trying for several days and what a surprise no calls till 17:30. I am been made the criminal. Been pushed from pillar to post. There has been no check about any discomfort or wellbeing. Very poor service

AVOID THIS COMANY AT ALL COSTST This company has absolutely no regard for its clients and drags the claim out without any good cause. I personally think that NIG knowing the insured company has no income due to the claim that they hope to bleed the company dry and hope the company closes down before they make any decision. Absolutely appalling treatment and I would advise anyone thinking of insuring to avoid at all costs, the worst insurance company I have ever been insured by

NIG are always reliable NIG are always reliable with their site visits and give as honest reports and feedback as they possibly can. Very professional

This company is a disgrace I had my… This company is a disgrace I had my work van stolen . This company could not have been anymore unhelpful even sending allied universal a fraud company to investigate I find this shocking . Quite willing to take payments but when I need their help they turn to a pack of wolves I paid for replacement van on policy it was eventually organised after speaking with a very condescending individual I was told I'd be given a replacement for 60 days was told I'd be given a week after waiting for over a week I was contacted by enterprise inverness Airport only to be told night the underwriters had cancelled my booking I was shocked I'd recommend no one ever uses this company it was through dialdirect. ABSOLUTELY TERRIBLE SERVICE

Don't insure with this company I had an accident that I am climbing for and they have been extremely slow to respond. It took nearly two weeks before I got through to someone after my accident. And that was after calling in and waiting untold hours over the two weeks and emailing. I have sent my quote to them for repairs to my truck and haven't even had an acknowledgement email to say they've received it. Have tried ringing multiple times as I need the repairs done as my MOT is due in 3 weeks now and it currently won't pass. Don't insure with this company