It's not service and you are not treated like a customer They take nearly an hour to answer the phone. Ridiculous. Tried 5 times over 2 weeks. They write to you but never reply by email or post. When I finally got through to someone, the staff-member was so rude and spoke to me as if I was a criminal. Not a customer paying £1400 a year for an insurance policy. I would say terrible customer service but there is no service and you are not treated like a customer. Never again.

Why cant i give them no stars? Why cant i give them no stars? So long on hold,answer our calls for God's sake No call back even when requested Poor and misleading information from "Advisor" Wish id never used this company Water pouring through my roof from Friday and they are sending a surveyor out on Tuesday Shocking company

Accident occurred in mid October Accident occurred in mid October. Vehicle deemed a write off and valued at just over 5k. Payment made and in bank 1 month later. Very happy with this outcome.

NIG are always reliable NIG are always reliable with their site visits and give as honest reports and feedback as they possibly can. Very professional

Our experience with Allan from NIG was… Our experience with Allan from NIG was brilliant he was so supportive and assisted us with what we needed going forward with the business