Avoid at all costs Avoid at all costs, nothing but headache. Decided to cancel my insurance without valid reasons. scammers. Paid for insurance in one payment, 2 month later they decided to cancel it without valid reason, and refunded 1/3 of the sum. Avoid avoid avoid.... Wish I read people's reviews earlier now it makes sense

It's not service and you are not treated like a customer They take nearly an hour to answer the phone. Ridiculous. Tried 5 times over 2 weeks. They write to you but never reply by email or post. When I finally got through to someone, the staff-member was so rude and spoke to me as if I was a criminal. Not a customer paying £1400 a year for an insurance policy. I would say terrible customer service but there is no service and you are not treated like a customer. Never again.

This company is a disgrace I had my… This company is a disgrace I had my work van stolen . This company could not have been anymore unhelpful even sending allied universal a fraud company to investigate I find this shocking . Quite willing to take payments but when I need their help they turn to a pack of wolves I paid for replacement van on policy it was eventually organised after speaking with a very condescending individual I was told I'd be given a replacement for 60 days was told I'd be given a week after waiting for over a week I was contacted by enterprise inverness Airport only to be told night the underwriters had cancelled my booking I was shocked I'd recommend no one ever uses this company it was through dialdirect. ABSOLUTELY TERRIBLE SERVICE

Absolute horrendous company to deal… Absolute horrendous company to deal with, never do what they say they are going to, 30 minute wait on average to talk to someone if they don’t cut you off before then. Would never take out a policy with these cowboys again. Be aware before trusting this company with your valuables

Don't insure with this company I had an accident that I am climbing for and they have been extremely slow to respond. It took nearly two weeks before I got through to someone after my accident. And that was after calling in and waiting untold hours over the two weeks and emailing. I have sent my quote to them for repairs to my truck and haven't even had an acknowledgement email to say they've received it. Have tried ringing multiple times as I need the repairs done as my MOT is due in 3 weeks now and it currently won't pass. Don't insure with this company