I have nothing but praise for this… I have nothing but praise for this company who dealt with a recent insurance claim for me. The staff and loss adjusters they worked with were all second to none. Completely on the ball and fair. I dealt with 5 ladies in total on different dates and all were excellent.

Why cant i give them no stars? Why cant i give them no stars? So long on hold,answer our calls for God's sake No call back even when requested Poor and misleading information from "Advisor" Wish id never used this company Water pouring through my roof from Friday and they are sending a surveyor out on Tuesday Shocking company

It's not service and you are not treated like a customer They take nearly an hour to answer the phone. Ridiculous. Tried 5 times over 2 weeks. They write to you but never reply by email or post. When I finally got through to someone, the staff-member was so rude and spoke to me as if I was a criminal. Not a customer paying £1400 a year for an insurance policy. I would say terrible customer service but there is no service and you are not treated like a customer. Never again.

This company is a disgrace I had my… This company is a disgrace I had my work van stolen . This company could not have been anymore unhelpful even sending allied universal a fraud company to investigate I find this shocking . Quite willing to take payments but when I need their help they turn to a pack of wolves I paid for replacement van on policy it was eventually organised after speaking with a very condescending individual I was told I'd be given a replacement for 60 days was told I'd be given a week after waiting for over a week I was contacted by enterprise inverness Airport only to be told night the underwriters had cancelled my booking I was shocked I'd recommend no one ever uses this company it was through dialdirect. ABSOLUTELY TERRIBLE SERVICE

I have never had such a bad experience… I have never had such a bad experience trying to get hold of an insurance Company like this one. Phoned 3 times, waited nearly an hour each time only for the phone to overflow and be answered by someone who doesn't know about car insurance. I have a vehicle off the road, i just need a replacement courtesy vehicle to run my business effectively. This Company isn't helping whatsoever! Come on NIG pull your fingers out !