Avoid at all costs Avoid at all costs, nothing but headache. Decided to cancel my insurance without valid reasons. scammers. Paid for insurance in one payment, 2 month later they decided to cancel it without valid reason, and refunded 1/3 of the sum. Avoid avoid avoid.... Wish I read people's reviews earlier now it makes sense

Absolute horrendous company to deal… Absolute horrendous company to deal with, never do what they say they are going to, 30 minute wait on average to talk to someone if they don’t cut you off before then. Would never take out a policy with these cowboys again. Be aware before trusting this company with your valuables

It's not service and you are not treated like a customer They take nearly an hour to answer the phone. Ridiculous. Tried 5 times over 2 weeks. They write to you but never reply by email or post. When I finally got through to someone, the staff-member was so rude and spoke to me as if I was a criminal. Not a customer paying £1400 a year for an insurance policy. I would say terrible customer service but there is no service and you are not treated like a customer. Never again.

NIG Weasels out of Covid related Claims Disgusting company who has denied paying out business interruption claims by saying when the policy was written, Covid didn't exist. The Supreme Court just ruled that these claims should be paid out, but as NIG was not part of the list of insurers being taken to court by the FCA, their judgment did not apply to NIDG customers. Shameful. In a world where there is no shame left.

Useless - hours of my life wasted trying to contact them Hit by a van insured by this company 4 weeks ago. Driver immediately accepted liability and claim started. They want to potentially write my car off, which needs an engineer to make a decision so a 3 week delay until there was someone available to call me to discuss. No contact made, so i tried to contact them via their customer service line. It says current wait time is 3-5mins, but i've called them multiple times today and yesterday and have been unable to get through. At the moment i'm over an hour into my latest call on hold. Their call back option doesn't work either. Absolutely abysmal.