I have never had such a bad experience… I have never had such a bad experience trying to get hold of an insurance Company like this one. Phoned 3 times, waited nearly an hour each time only for the phone to overflow and be answered by someone who doesn't know about car insurance. I have a vehicle off the road, i just need a replacement courtesy vehicle to run my business effectively. This Company isn't helping whatsoever! Come on NIG pull your fingers out !

Not even worth one star.Whenever you… Not even worth one star.Whenever you try to call them you are in waiting for hours. I had an accident on 12/7/23 when another car jumped a red light and collided into me. They took the car to garage on 25 th 13 days post accident. No update in between , always on hold for more than 90 mins. Very poor customer service. Today the team leader was supposed to contact me post my call this morning to an advisor after trying for several days and what a surprise no calls till 17:30. I am been made the criminal. Been pushed from pillar to post. There has been no check about any discomfort or wellbeing. Very poor service

Accident occurred in mid October Accident occurred in mid October. Vehicle deemed a write off and valued at just over 5k. Payment made and in bank 1 month later. Very happy with this outcome.

Useless - hours of my life wasted trying to contact them Hit by a van insured by this company 4 weeks ago. Driver immediately accepted liability and claim started. They want to potentially write my car off, which needs an engineer to make a decision so a 3 week delay until there was someone available to call me to discuss. No contact made, so i tried to contact them via their customer service line. It says current wait time is 3-5mins, but i've called them multiple times today and yesterday and have been unable to get through. At the moment i'm over an hour into my latest call on hold. Their call back option doesn't work either. Absolutely abysmal.

Don't insure with this company I had an accident that I am climbing for and they have been extremely slow to respond. It took nearly two weeks before I got through to someone after my accident. And that was after calling in and waiting untold hours over the two weeks and emailing. I have sent my quote to them for repairs to my truck and haven't even had an acknowledgement email to say they've received it. Have tried ringing multiple times as I need the repairs done as my MOT is due in 3 weeks now and it currently won't pass. Don't insure with this company