Absolutely horrible experience with… Absolutely horrible experience with this company. I am a year into a claim with no resolution. My home had a roof leak with mold damage. A year later, our family remains in this home as the insurance company fails to send needed documentation to my mortgage company. I have never experienced such poor communication. My next step in dealing with this is contacting an attorney. Do NOT use this company.

I spoke to Rachel I spoke to Rachel, who was extremely helpful and knowledgeable. I was very impressed with her work ethics, and I felt satisfied after speaking with her. Calling is wonderful, no wait time. Thank you

100% Recommended As a young adult I would never insure my new home with any other company! Great customer service and guidance towards the best option for me. My parents recommended after their 15 year relationship with them and I shall refer my kids when its their time! Most companies are only interested in dollar signs but Universal has set the standards for truly caring for their clients for the long term. Thank you for the help team! Luciana

Trustworthy and Professional I have been with Universal Property and Casualty since buying my condo in 2007. I am a UK resident and the condo is my holiday home. Since that time I have only had to make one claim and that was for our Condo Association assessment to replace roofs following hurricane storm damage after Matthew and Irma. I found Universal to be professional, efficient, friendly and understanding. I was kept fully informed of progress at all times and the claim was settled in full within a few months. Good service that I would highly recommend.

If I could give NEGATIVE stars I would! If I could give NEGATIVE stars I would! This company is by far the worst company to work with in regards to a claim. They take their time, low ball you and then force you to sign for a final settlement WITHOUT them providing you a breakdown of what they are paying. It has been MONTHs and we are still waiting. TAKE MY ADVICE - get another company for your homeowners insurance.