Misleading information I told the agent that I didn't want more than a $1000 deductible - however, it turned out that the deductible on the Travelers Insurance policy that was recommended was $1500 for "regular" claims was/is $1500 and for wind/hail damage 2% of the insured value; for me, this is $2860!! Yes, I certainly should have read the policy more carefully instead of relying on the agent's word that my deductible would be $1000. Now I have to have my roof replaced because of hail damage and cannot afford to pay almost $3000. All the other insurances that I've seen, talked to, or heard about from others do NOT charge more than 1% for ANY claim. I will never use this company again and will cancel the Traveler's policy as soon as I save enough money to pay for the repairs ( which will not be until after next January.) Again, I realize that I should have read the policy more carefully instead of trusting the agent's word - unfortunately I DID trust the agent. I won't ever make that mistake again. I won't recommend Homeinsurance or Travelers to anyone.

Lonnie was excellent - provided more than I expected and I expect a lot Lonnie was friendly, knowledgeable and helpful. He answered all my questions and made me aware of some I didn’t know enough to ask – all leading to a completely informed decision. Further he was able to get me a better rate on my automobile policy. He was also quick with return telephone calls – something one rarely sees these days. I would recommend Homeinsurance and particularly Lonnie to anyone. Confirmation number: 14299419

Proactive, knowledgeable, and excellent customer service Sarah at Homeinsurance made the process very easy. She made the contact with our mortgage broker directly so we didn't have to. She is arranging for the insurance paperwork to be at ready at our closing. And we've bundled our cars with the homeowner's insurance to save more. If we have any future issues there is 24/7 access to help and local adjusters to work with in person. 14318640

Pushy and Expensive The phone call took almost an hour. At the end the sales guy was very pushy. He told me he had found me the best rate anywhere and I had to lock it in right away because these rates "change by the hour." These are some fairly important purchases that customers will be paying for several years. Customers deserve some time to at least think about the options presented. I initially was just calling for a quote, but in the end the sales guy was looking for an immediate sale. He acted as though if I hung up the phone he was going to lose the sale. I finally did hang up and looked at a few other companies by myself. All three rates I found on my own were lower than the one quoted to me. All three of the other companies let me think about their quote and gave me the time to make an informed decision. I would never use this company to help me buy insurance. It was like dealing with a bad car salesman. Pushy and overpriced. Confirmation # 14309610

Representative that assisted me was awesome and very knowledgeable.... The process to get to my rep was tedious and frustrating. Was transferred around a few times and was annoyed by that. It took longer than expected, much longer.... They couldn't access my current policy info which I thought was odd and again annoying..... I don't fault the customer rep for this bit the process and tools available to there disposal, safe co needs to fix this.... Diane was extremely helpful, courteous, polite and very friendly. By the time I was done I felt better and she had an uphill battle. Hats off too her....