Rachel Sauls is a peasant Rachel Sauls was the agent, I decided to cancel prior to the start date of the policy, she was impossible to get ahold of and ignored my emails. I had to speak with a safeco representative to cancel the policy.

While it took time, it was very effcient and went well. I spoke with Randell, who was knowledgeable and thorough. Answered all my questions with no problems and even contactedf me when his system didn't automatically adjust a a portion of the quote. 14301957

Lonnie was excellent - provided more than I expected and I expect a lot Lonnie was friendly, knowledgeable and helpful. He answered all my questions and made me aware of some I didn’t know enough to ask – all leading to a completely informed decision. Further he was able to get me a better rate on my automobile policy. He was also quick with return telephone calls – something one rarely sees these days. I would recommend Homeinsurance and particularly Lonnie to anyone. Confirmation number: 14299419

I was waiting on the phone to speak … I was waiting on the phone to speak with someone for 15 minutes. Once someone answered, they immediately put me on hold without asking me for another 5 minutes. When the phone rang again they answered and immediately hung up on me. This is extremely unprofessional and unacceptable for anyone providing service.

Diane Boos is an asset to the company she is working for. My husband and I both worked with Diane on the phone to make a change in our present auto and home owners insurance to a new insurance company.. She was most patient with us and explained everything to the smallest detail. She is very knowledgeable about her business and relates that knowledge to the customer in a pleasant and accommodating way. She convinced us and we gave her our business.