Representative that assisted me was awesome and very knowledgeable.... The process to get to my rep was tedious and frustrating. Was transferred around a few times and was annoyed by that. It took longer than expected, much longer.... They couldn't access my current policy info which I thought was odd and again annoying..... I don't fault the customer rep for this bit the process and tools available to there disposal, safe co needs to fix this.... Diane was extremely helpful, courteous, polite and very friendly. By the time I was done I felt better and she had an uphill battle. Hats off too her....

I was waiting on the phone to speak … I was waiting on the phone to speak with someone for 15 minutes. Once someone answered, they immediately put me on hold without asking me for another 5 minutes. When the phone rang again they answered and immediately hung up on me. This is extremely unprofessional and unacceptable for anyone providing service.

Pushy and Expensive The phone call took almost an hour. At the end the sales guy was very pushy. He told me he had found me the best rate anywhere and I had to lock it in right away because these rates "change by the hour." These are some fairly important purchases that customers will be paying for several years. Customers deserve some time to at least think about the options presented. I initially was just calling for a quote, but in the end the sales guy was looking for an immediate sale. He acted as though if I hung up the phone he was going to lose the sale. I finally did hang up and looked at a few other companies by myself. All three rates I found on my own were lower than the one quoted to me. All three of the other companies let me think about their quote and gave me the time to make an informed decision. I would never use this company to help me buy insurance. It was like dealing with a bad car salesman. Pushy and overpriced. Confirmation # 14309610

my dog died! unoriginal name. "homeInsurance"? atleast be more concrete with what you do, I thought you were a dog insurance.

Great customer satisfaction with fantastic savings! Conf # 14387529 Fantastic service along with unbelieveable saving