New homeowners policy Tucker you worked hard to find a policy to meet my needs and that is appreciated. You were a little pushy during our initial conversation. I do look forward to a to doing business with you in the future. Thanks, Jim

Saga home insurance Needed to renew our Saga Home Insurance been with them 6 years never claimed and they wanted to charge double the amount.What about rewarding loyalty.They did reduce it slightly but other insurances much cheaper so I cancelled and they have just.lost a loyal customer

Information that the agent provided was not good information - not trust worthy Michael Goodson told me that the best rate he could get for me was with SafeCo at $1900+ per year and that all other companies (including Liberty Mutual) came in at over $4000 per year. I had already received an online quote from Liberty Mutual for just over $1200 per year so I asked Michael about that. He told me that all these lower quotes were just a trick to get me to call them and that it would end up being significantly higher. His quote with Liberty Mutual was over $4000 per year (according to Michael). However, when an agent with Liberty Mutual called me directly and we went through all of the same basic information, My final rate with LM was just over $1300 per year (I chose lower deductables so it raised the rate from the original online quote). If Homeinsurance.com truley represents and searches all companies equally, how could this happen? Seems to me that SafeCo may have a better kickback to the agents! Even the online quote on Homeinsurance.com showed SafeCo as the highest and all others were about $50 less per month. This is illegal under the Deceptive Trades Practices Act. I have alerted Liberty Mutual about this as well. If you are not going to be honest in your representation for all companies and consumers, you should not be in business. Needless to say, SafeCo nor Homeinsurance.com will benefit from my business. I told my lender not to use SafeCo. And yes, I know that SafeCo is a Liberty Mutual company but, they are still competitors. One star only because it is required!

Representative that assisted me was awesome and very knowledgeable.... The process to get to my rep was tedious and frustrating. Was transferred around a few times and was annoyed by that. It took longer than expected, much longer.... They couldn't access my current policy info which I thought was odd and again annoying..... I don't fault the customer rep for this bit the process and tools available to there disposal, safe co needs to fix this.... Diane was extremely helpful, courteous, polite and very friendly. By the time I was done I felt better and she had an uphill battle. Hats off too her....

Diane Boos is an asset to the company she is working for. My husband and I both worked with Diane on the phone to make a change in our present auto and home owners insurance to a new insurance company.. She was most patient with us and explained everything to the smallest detail. She is very knowledgeable about her business and relates that knowledge to the customer in a pleasant and accommodating way. She convinced us and we gave her our business.