Professional and efficiently complete the whole process At beginning I was not confident about the website. And I felt the agent asked some stupid and too detail questions. But she immediately checked my records, verified my statements, and efficiently complete the whole process as soon as she got all my information. She then sent me the emails with the insurance policy. Well done! Pong

Proactive, knowledgeable, and excellent customer service Sarah at Homeinsurance made the process very easy. She made the contact with our mortgage broker directly so we didn't have to. She is arranging for the insurance paperwork to be at ready at our closing. And we've bundled our cars with the homeowner's insurance to save more. If we have any future issues there is 24/7 access to help and local adjusters to work with in person. 14318640

Lonnie was excellent - provided more than I expected and I expect a lot Lonnie was friendly, knowledgeable and helpful. He answered all my questions and made me aware of some I didn’t know enough to ask – all leading to a completely informed decision. Further he was able to get me a better rate on my automobile policy. He was also quick with return telephone calls – something one rarely sees these days. I would recommend Homeinsurance and particularly Lonnie to anyone. Confirmation number: 14299419

While it took time, it was very effcient and went well. I spoke with Randell, who was knowledgeable and thorough. Answered all my questions with no problems and even contactedf me when his system didn't automatically adjust a a portion of the quote. 14301957

Misleading information I told the agent that I didn't want more than a $1000 deductible - however, it turned out that the deductible on the Travelers Insurance policy that was recommended was $1500 for "regular" claims was/is $1500 and for wind/hail damage 2% of the insured value; for me, this is $2860!! Yes, I certainly should have read the policy more carefully instead of relying on the agent's word that my deductible would be $1000. Now I have to have my roof replaced because of hail damage and cannot afford to pay almost $3000. All the other insurances that I've seen, talked to, or heard about from others do NOT charge more than 1% for ANY claim. I will never use this company again and will cancel the Traveler's policy as soon as I save enough money to pay for the repairs ( which will not be until after next January.) Again, I realize that I should have read the policy more carefully instead of trusting the agent's word - unfortunately I DID trust the agent. I won't ever make that mistake again. I won't recommend Homeinsurance or Travelers to anyone.