I was waiting on the phone to speak … I was waiting on the phone to speak with someone for 15 minutes. Once someone answered, they immediately put me on hold without asking me for another 5 minutes. When the phone rang again they answered and immediately hung up on me. This is extremely unprofessional and unacceptable for anyone providing service.

Information that the agent provided was not good information - not trust worthy Michael Goodson told me that the best rate he could get for me was with SafeCo at $1900+ per year and that all other companies (including Liberty Mutual) came in at over $4000 per year. I had already received an online quote from Liberty Mutual for just over $1200 per year so I asked Michael about that. He told me that all these lower quotes were just a trick to get me to call them and that it would end up being significantly higher. His quote with Liberty Mutual was over $4000 per year (according to Michael). However, when an agent with Liberty Mutual called me directly and we went through all of the same basic information, My final rate with LM was just over $1300 per year (I chose lower deductables so it raised the rate from the original online quote). If Homeinsurance.com truley represents and searches all companies equally, how could this happen? Seems to me that SafeCo may have a better kickback to the agents! Even the online quote on Homeinsurance.com showed SafeCo as the highest and all others were about $50 less per month. This is illegal under the Deceptive Trades Practices Act. I have alerted Liberty Mutual about this as well. If you are not going to be honest in your representation for all companies and consumers, you should not be in business. Needless to say, SafeCo nor Homeinsurance.com will benefit from my business. I told my lender not to use SafeCo. And yes, I know that SafeCo is a Liberty Mutual company but, they are still competitors. One star only because it is required!

Things are going great so far. I have not had enough experience to fully review the company.

While it took time, it was very effcient and went well. I spoke with Randell, who was knowledgeable and thorough. Answered all my questions with no problems and even contactedf me when his system didn't automatically adjust a a portion of the quote. 14301957

Proactive, knowledgeable, and excellent customer service Sarah at Homeinsurance made the process very easy. She made the contact with our mortgage broker directly so we didn't have to. She is arranging for the insurance paperwork to be at ready at our closing. And we've bundled our cars with the homeowner's insurance to save more. If we have any future issues there is 24/7 access to help and local adjusters to work with in person. 14318640