JOYCE EVANS
GBOverall the experience was very good Overall the experience was very good. All of my questions were answered in a timely fashion. Erica was very professional and responded to my questions in a clear and concise way. If my questions required approval from a higher source, she got back with me in a reasonable period of time with an answer.
David Hayes
GBGreat Overall Experience Overall, this was a good experience. I feel that AAG worked tirelessly to obtain my reverse mortgage for better terms for both our best interests. I felt that my loan officer Ryan Smith was very interested in helping achieve my goals and overcoming any obstacles to that end.
Michael W Senior
GBJohn Jay Buchtel was my primary contact… John Jay Buchtel was my primary contact for the process and was extremely courteous and helpful throughout the process. However the process and supporting organization did not appear to be very well coordinated / informed.
Scott Schreiber
GBThe entire team was responsive The entire team was responsive, professional and friendly. From the day I initiated this process, Tara, was able to provide me with accurate and easy to access information and tools to get me through to the end of the loan without frustration or any confusion. When I had a question, she had answers and she kept me informed of the status of my loan and the status and steps along the way. Tara and your company is a breath of fresh air in a time where customer service is hard to find, your company had it in abundance.
customer
GBGood guidance. Although the paperwork for a loan of any kind is daunting, it was relatively easy getting everything together with the help of Angelina Portillo. The entire process did not take as long as we had expected.