Nancy Burns
GBProcess was slow and inefficient.i have… Process was slow and inefficient.i have requested my closing documents twice, with no response. I need my account number to set up my online account. I asked for my monthly statement, no response
JOYCE EVANS
GBOverall the experience was very good Overall the experience was very good. All of my questions were answered in a timely fashion. Erica was very professional and responded to my questions in a clear and concise way. If my questions required approval from a higher source, she got back with me in a reasonable period of time with an answer.
CP
GBEd Golescu and Shelby Stover Ed Golescu, our Loan Officer, was unbelievable! He continued to follow up with us for a couple of years until we were ready to refi. Shelby Stover, our processor, was unbelievable. Her responsiveness was great…even on weekends! Could not ask for better service!
Michael W Senior
GBJohn Jay Buchtel was my primary contact… John Jay Buchtel was my primary contact for the process and was extremely courteous and helpful throughout the process. However the process and supporting organization did not appear to be very well coordinated / informed.
Jim S
GBGreat experience The company made it easy to do business with. Personnel were helpful, polite and knowledgeable. I can recommend them 100%.