CP
GBEd Golescu and Shelby Stover Ed Golescu, our Loan Officer, was unbelievable! He continued to follow up with us for a couple of years until we were ready to refi. Shelby Stover, our processor, was unbelievable. Her responsiveness was great…even on weekends! Could not ask for better service!
Nancy Burns
GBProcess was slow and inefficient.i have… Process was slow and inefficient.i have requested my closing documents twice, with no response. I need my account number to set up my online account. I asked for my monthly statement, no response
RAYMOND CERIMELI
GBMarc Ortsman handled my transaction… Marc Ortsman handled my transaction from start to finish in a most professional and friendly manor. His calculations and explanations kept me informed and comfortable with the details of my Reverse Mortgage. He took time to attend to details when they came up. I highly recommend him for a raise at his next review. Ray Martin Cerimeli
John Cooke
GBVery knowledgeable Very knowledgeable. Helped with appraisal by telling us what they look for do we could be ready. Paper work was very organized and easy to complete.
JOYCE EVANS
GBOverall the experience was very good Overall the experience was very good. All of my questions were answered in a timely fashion. Erica was very professional and responded to my questions in a clear and concise way. If my questions required approval from a higher source, she got back with me in a reasonable period of time with an answer.