RAYMOND CERIMELI
USMarc Ortsman handled my transaction… Marc Ortsman handled my transaction from start to finish in a most professional and friendly manor. His calculations and explanations kept me informed and comfortable with the details of my Reverse Mortgage. He took time to attend to details when they came up. I highly recommend him for a raise at his next review. Ray Martin Cerimeli
CP
USEd Golescu and Shelby Stover Ed Golescu, our Loan Officer, was unbelievable! He continued to follow up with us for a couple of years until we were ready to refi. Shelby Stover, our processor, was unbelievable. Her responsiveness was great…even on weekends! Could not ask for better service!
Nancy Burns
USProcess was slow and inefficient.i have… Process was slow and inefficient.i have requested my closing documents twice, with no response. I need my account number to set up my online account. I asked for my monthly statement, no response
Michael W Senior
USJohn Jay Buchtel was my primary contact… John Jay Buchtel was my primary contact for the process and was extremely courteous and helpful throughout the process. However the process and supporting organization did not appear to be very well coordinated / informed.
David Hayes
USGreat Overall Experience Overall, this was a good experience. I feel that AAG worked tirelessly to obtain my reverse mortgage for better terms for both our best interests. I felt that my loan officer Ryan Smith was very interested in helping achieve my goals and overcoming any obstacles to that end.