Nancy Burns
GBProcess was slow and inefficient.i have… Process was slow and inefficient.i have requested my closing documents twice, with no response. I need my account number to set up my online account. I asked for my monthly statement, no response
Michael W Senior
GBJohn Jay Buchtel was my primary contact… John Jay Buchtel was my primary contact for the process and was extremely courteous and helpful throughout the process. However the process and supporting organization did not appear to be very well coordinated / informed.
David Hayes
GBGreat Overall Experience Overall, this was a good experience. I feel that AAG worked tirelessly to obtain my reverse mortgage for better terms for both our best interests. I felt that my loan officer Ryan Smith was very interested in helping achieve my goals and overcoming any obstacles to that end.
JOYCE EVANS
GBOverall the experience was very good Overall the experience was very good. All of my questions were answered in a timely fashion. Erica was very professional and responded to my questions in a clear and concise way. If my questions required approval from a higher source, she got back with me in a reasonable period of time with an answer.
Cindy Bell
GBExcellent service The man we dealt with mostly, Joey, gave us excellent information to decide if we wanted to go through with us. He walked us through every step of the way until he handled us over to Teresa the closer. She was also excellent. Everything was very professional, friendly, and Informational.