Mathew and Ely were great in processing… Mathew and Ely were great in processing our loan. They communicated well with me through the entire process.

PHH Mortgage has the worst customer… PHH Mortgage has the worst customer service.. Their customer service centers are in another country where all the reps have very thick accents and are hard to understand. They will charge you for every type of payment unless its a scheduled monthly payment. Documents are are hard to come by. For instance if you want to view your original note you cannot see it on your online account.. you have to request it by mail and they charge you for it.

This company is deceitful This company is deceitful. Said there was nothing I needed to do for the transition to PHH. Misapplied my April pmt. blamed the algorithm. said my ins. had expired and applied your ins. misapplied my April pmt. Doubled my payment. I NEVER had any issue with UWM.I have had a mortgage for over 40 years. I have never had problems with loan servicers like I have with you. Hope you sell me or loose your ability to do any US transactions.

Y’all work together to make the process… Y’all work together to make the process smooth and the customer have a great experience with all the paperwork. Thank You to each of you that were involved in this process of the refinancing.

EXEMPLARY EXEMPLARY! PHH Mortgage has my personal seal of approval. This is my 2nd time working with Marisol and PHH. She demonstrates in-depth knowledge of the process and is professional. The process was seamless because she guided me through with ease and patience, but was persistent for completion.