They made it easier Eric was patient and wonderful to work with. You don't often find folks working in customer relations that actually have the tact to deal with the public.

Stay on top of Home Owners payments! Marissa and Marie were super helpful, polite and professional. Made process easy even with some hurdles we had to overcome. Worst part was finding out my home owners had been canceled because my original mortgage with PHH did not pay the premium after assuring the insurance company they would overnight the payment. Thankfully nothing happened during the several months I did not game insurance!

Thank-YOU The communication of updating me on the process made my experience very easy. Ms. Marisol Dormeus stayed in contact with me through the entire process. She was available via phone and email when I had concerns or questions. Special thanks to her for helping me along the way.

PHH Mortgage has the worst customer… PHH Mortgage has the worst customer service.. Their customer service centers are in another country where all the reps have very thick accents and are hard to understand. They will charge you for every type of payment unless its a scheduled monthly payment. Documents are are hard to come by. For instance if you want to view your original note you cannot see it on your online account.. you have to request it by mail and they charge you for it.

PHH took the stress out of our refinance. Everyone from day one was very helpful. All our questions were answered. When we did have a question If I called, emailed or texted the response was within minutes. We were kept informed every step of the way. We were very nervous about this but everyone gave us reassurance all through the process. And we never dreamed the process would be complete so quickly.