EXEMPLARY EXEMPLARY! PHH Mortgage has my personal seal of approval. This is my 2nd time working with Marisol and PHH. She demonstrates in-depth knowledge of the process and is professional. The process was seamless because she guided me through with ease and patience, but was persistent for completion.

PHH Mortgage has the worst customer… PHH Mortgage has the worst customer service.. Their customer service centers are in another country where all the reps have very thick accents and are hard to understand. They will charge you for every type of payment unless its a scheduled monthly payment. Documents are are hard to come by. For instance if you want to view your original note you cannot see it on your online account.. you have to request it by mail and they charge you for it.

Great communication Great communication, very easy process. Throughly explained the steps being taken and answered all questions. All involved very helpful.

Thank-YOU The communication of updating me on the process made my experience very easy. Ms. Marisol Dormeus stayed in contact with me through the entire process. She was available via phone and email when I had concerns or questions. Special thanks to her for helping me along the way.

Easy process It was an easy process from start to finish. Our agent, Marisol Dormeus was awesome. Friendly, courteous, professional - the epitome of a customer service rep.