Laggy / Crashy Platform Laggy software, clunky trade entry options, sometimes the connection gets lost altogether and nothing works - not the platform for momentum/scalp traders! Don't expect so much as an apology from the support staff when you lose hundreds or more because of the system failures. And the fee structure shown on their FAQ is not the one used to charge you. They will point to some other part of the site to qualify the hoops you need to jump through to actually get "zero fees" - suffice to say, your trades won't qualify. I'll be reverting to the industry leader's platform.

Very good customer service Very good customer service, customer support was patient with my request.Deposit process is slow , take 2-4 business days to get the funds reflected.

Quick and effective They are always quick in response and always get problems solved quickly.

Feedback User Experience I recently started to trade with you and I really appreciate the feature to locate shares to short some stocks (I did not have this feature in other broker). Also the chat support is very helpful. I used it twice in these days and the agents really helped me.

It solved my problem with my demo… It solved my problem with my demo account