Feedback User Experience I recently started to trade with you and I really appreciate the feature to locate shares to short some stocks (I did not have this feature in other broker). Also the chat support is very helpful. I used it twice in these days and the agents really helped me.

Laggy / Crashy Platform Laggy software, clunky trade entry options, sometimes the connection gets lost altogether and nothing works - not the platform for momentum/scalp traders! Don't expect so much as an apology from the support staff when you lose hundreds or more because of the system failures. And the fee structure shown on their FAQ is not the one used to charge you. They will point to some other part of the site to qualify the hoops you need to jump through to actually get "zero fees" - suffice to say, your trades won't qualify. I'll be reverting to the industry leader's platform.

BEWARE Hidden fees are a regular thing at trade zero. You will wake up and be down hundreds of dollars wondering what happened if you contact them they will tell you this is normal because of their fees. They do not tell you which fees or how much they are but they will constantly steal money from your account

Quick and effective They are always quick in response and always get problems solved quickly.

Fast response Fast response, clear and frendy communicaton.