The rep resolved the problem -

Laggy / Crashy Platform Laggy software, clunky trade entry options, sometimes the connection gets lost altogether and nothing works - not the platform for momentum/scalp traders! Don't expect so much as an apology from the support staff when you lose hundreds or more because of the system failures. And the fee structure shown on their FAQ is not the one used to charge you. They will point to some other part of the site to qualify the hoops you need to jump through to actually get "zero fees" - suffice to say, your trades won't qualify. I'll be reverting to the industry leader's platform.

Quick and effective They are always quick in response and always get problems solved quickly.

A typo failed the mobile version Shiv was persistent and determined enough to really help me. Sometimes the fault lies in the detail, Shiv found it and solved the problem with mastery.

It solved my problem with my demo… It solved my problem with my demo account