Onboarding to TradeZero Today was my onboarding to TradeZero as a new customer. since it's my day one, therefore everything looked blocked and not working until the support guys helped me over the chat. Thanks to all agents who contacted me, especially Raul who guided me step by step in all actions done until i am working normally as well as answering all my questions. TradeZero, you deliver a great value via your excellent support staff. Thanks

Very quick and accurate to clear up… Very quick and accurate to clear up answers to my questions. Very polite and eager to help to best of ability!

Laggy / Crashy Platform Laggy software, clunky trade entry options, sometimes the connection gets lost altogether and nothing works - not the platform for momentum/scalp traders! Don't expect so much as an apology from the support staff when you lose hundreds or more because of the system failures. And the fee structure shown on their FAQ is not the one used to charge you. They will point to some other part of the site to qualify the hoops you need to jump through to actually get "zero fees" - suffice to say, your trades won't qualify. I'll be reverting to the industry leader's platform.

Great customer service by Raul Great customer service by Raul. I didnt use their platform yet but excited to use.

Feedback User Experience I recently started to trade with you and I really appreciate the feature to locate shares to short some stocks (I did not have this feature in other broker). Also the chat support is very helpful. I used it twice in these days and the agents really helped me.