Sean Reynolds was the representative… Sean Reynolds was the representative who assisted with my selection. This being my first time I was not sure what to expect. My experience was exceptional and so was Sean! Professional, patient and personable!! He made sure I understood what was explained by continually asking questions. Thank you, GoldStar Trust for living up to the reputation that has been given in the reviews I read before making my choice.

I would not recommend using this… I would not recommend using this company. The staff is incompetent (exemplified by emails that don't make any sense because there are no full sentences). Additionally, when forms are sent to them by other institutions (such as the precious metals brokers) they are completely ignored. When calling to ask why the action has not been taken, the reply is "We did not receive the form". To my response "Yes it was sent on this date and this date AND a third date" the answer is "OK, I will go look for it". They charge fees for every little thing, an egregious amount in my opinion.

I can’t log in I can’t log in. I know I have a new account and I’ve tried “forgot my login ID” and I tried “forgot my password” and the emails I get say I don’t exist. That’s very scary since my money was transferred to you.

Everyone we worked with was… Everyone we worked with was professional, answered all our questions and worked quickly to accommodate our requests. Randi

Everything was explained clearly and… Everything was explained clearly and concisely. Questions were answered with thoroughness. The time spent was not wasted and was geared to to answer questions or inquiries asked and anticipated.