Awesome customer service and worked… Awesome customer service and worked with me to help me get my account back on track. Exceptional card company

If I could give this company no stars I… If I could give this company no stars I would. The customer service is horrible. I applied for the card and accidentally sent the wrong address because I was in the process of relocating to a different address. The card went to the incorrect address. When I called to have it corrected, I got an automated machine that gave no options on what dept I needed to go to. Then after the second attempt it asked for an account number which I didn't have. So, I had to go online and call another number the customer service rep transferred me back to the automated machine! So, I called the number again to get a hold of an actual person, they tell me they can't correct my address and issue me another card. They say they need proof of address for my security. I'M THE ONE CALLING IT IN!!! Like what sense does that make?!?!? I told them to just refund my application fee. And I will apply for another credit card. I have a feeling I really dodged a bullet with this one.

James - sincerely, genuinely friendly James was sincerely and genuinely friendly and warm, while also demonstrating detailed knowledge of the speed at which various forms of payment go through. He was able to quickly cancel bank payment so I could then pay with a debit card. It really was one of the most pleasant and fun exchanges I've ever had with a credit card company.

WOW Your customer service… WOW Your customer service representative was Beyond Awesome! Here name was Iris who was from Philadelphia Center. So polite and knowledgeable and a smooth operator!!! Lol That lady needs to be teaching/training others to bring the up to her Caliber!!! Thank You, IRIS!!!

I was in debt to them because of… I was in debt to them because of recent, tragic, unexpected circumstances which caused me financial hardship until i found a job. The lady I spoke to Astrid, I hope I spelt her name correctly, was very understanding, empathetic and helpful and professional. Then Charles who took my payment was very nice and professional too.