If I could give this company no stars I… If I could give this company no stars I would. The customer service is horrible. I applied for the card and accidentally sent the wrong address because I was in the process of relocating to a different address. The card went to the incorrect address. When I called to have it corrected, I got an automated machine that gave no options on what dept I needed to go to. Then after the second attempt it asked for an account number which I didn't have. So, I had to go online and call another number the customer service rep transferred me back to the automated machine! So, I called the number again to get a hold of an actual person, they tell me they can't correct my address and issue me another card. They say they need proof of address for my security. I'M THE ONE CALLING IT IN!!! Like what sense does that make?!?!? I told them to just refund my application fee. And I will apply for another credit card. I have a feeling I really dodged a bullet with this one.

My card has been locked for 4 weeks now… My card has been locked for 4 weeks now for no reason. I sent the requested information 3 weeks ago and I’ve been getting ignored ever since. I was told this time it would be unlocked last Wednesday. Haven’t had access to my card for a month now. Everyone I have talked to is acting as if they don’t have any idea what’s going on. Not sure what to do.

I’m literally afraid of this card The card doesn’t seem to be worth the trouble. After listening to the automated system go over my terms THREE TIMES because I couldn’t believe what I was hearing, I thrice confirmed that not only is the annual fee $99 on top of the $89 processing fee, but once you hit your second year there is a MONTHLY $99 maintenance fee?? lol. No. I’m coming out of a fresh bankruptcy so I got this card to help put positive things on my credit profile. In no way, shape or form is $99 a month a reasonable maintenance fee for literally anything. I’ve already paid the $89, so I’m going to use it for a couple of my subscriptions like Hulu. After I add the card to auto billing I am going to physically SHRED THIS CARD TO PIECES. Once the 11th month rolls around I am cancelling this card so hard. By then I should have an increase in credit limit and enough on-time payments from this and a few other cards I got to apply for a more reasonable card. Do NOT get this card unless you absolutely have to and even then, use it wisely. Don’t use this like a regular card. Get something small with it each month and pretend it doest exist. This is the type of card that is basically built to put you deeper in the hole. They are not here to help you, they do not care about you, they are here to take the most advantage of you and “fee” you to death. Do not run a up a balance on this card. Good luck!

I spoke with someone named Charles I spoke with someone named Charles. He helped me to correct a problem concerning my deposit. He was kind courteous, and he seemed to go above and beyond to help me.

Rep LISTENED and was very… Rep LISTENED and was very knowledgeable, patient and was able to help my needs, unlike the rep before her. Really made my day!