I spoke with someone named Charles I spoke with someone named Charles. He helped me to correct a problem concerning my deposit. He was kind courteous, and he seemed to go above and beyond to help me.

I was in debt to them because of… I was in debt to them because of recent, tragic, unexpected circumstances which caused me financial hardship until i found a job. The lady I spoke to Astrid, I hope I spelt her name correctly, was very understanding, empathetic and helpful and professional. Then Charles who took my payment was very nice and professional too.

Autumn was wonderful Autumn was kind, prepared, attentive, knowledgeable, prompt and amazingly capable. She is, for lack of better words, the blueprint of what a great customer service representative should be, and this comes from someone who worked in the field for quite some time. To summarize, give Autumn a raise-and a promotion. She rocks!

The customer service with this company…was TERRIBLE The customer service with this company was ABSOLUTELY HORRIBLE! They could care less about the customer. Each of my experiences (several times I contacted them) calling customer service was met with rudeness and total disrespect. “I” paid off my balance, “I” had my account closed and then cut up the card! Terrible experience. And yes, I paid my account on time every time. Bye the way, that same guy… just hung up the phone one me…again! Just terrible! One star is too much! I scratch my head at the other reviews. Not my experiences.

If I could give this company no stars I… If I could give this company no stars I would. The customer service is horrible. I applied for the card and accidentally sent the wrong address because I was in the process of relocating to a different address. The card went to the incorrect address. When I called to have it corrected, I got an automated machine that gave no options on what dept I needed to go to. Then after the second attempt it asked for an account number which I didn't have. So, I had to go online and call another number the customer service rep transferred me back to the automated machine! So, I called the number again to get a hold of an actual person, they tell me they can't correct my address and issue me another card. They say they need proof of address for my security. I'M THE ONE CALLING IT IN!!! Like what sense does that make?!?!? I told them to just refund my application fee. And I will apply for another credit card. I have a feeling I really dodged a bullet with this one.