Mark Pearlstein
GBEasy to use online systems with daily… Easy to use online systems with daily updates and clear instructions on actions needed. Fast and attentive response times
Tharwat Hanna
GBBest Mortgage Experience. First of all, I got the best rate, even lower than minimum rate for 30 year conventional loan. Everyone at better was really fast to text back, email, and call back when call is requested. Just closed today on a home in Long island. Thanks
John D Wilson
GBLow cost, process efficiency, but terrible at correcting errors Two major pros: - Significant $avings compared to alternatives - Online process was *usually* well organized One significant con: - When there were relatively minor problems, the process for correcting them was obscure at best. For example, we decided to opt-out of owners' title insurance, but in spite of many reminders, that wasn't corrected until 4 pm on the day before closing. There were at least three other similar disconnects. It seems like in the name of efficiency, Better doesn't empower the point of contact to fix problems directly.
Kelly Kelly
GBQuick and easy Quick and easy. I did everything online, except the loan signing. Service was prompt, personable, and professional. It took just 3 weeks for the money to show up on my account.
Gary Schaeffer
GBLack of communication and understanding… Lack of communication and understanding what I needed and wanted. Seemed the goal was to get the loan funded as quick as possible instead of how I NEEDED it.