The whole process is online The whole process is online, which is great. The site is super clean and easy to use with a dashboard that outlines outstanding tasks and where you're at in the process. My mortgage rep was very responsive and spent time answering all my questions. Overall a very fast, easy experience.

Better is Best!! Super Simple process Saves Thousands in Closing Costs $2K Bonus from AMEX didn’t Hurt! Michael Tadlock and Ravon were Very Professional Will use Better Again!! Steve Miles AZ

Lack of communication and understanding… Lack of communication and understanding what I needed and wanted. Seemed the goal was to get the loan funded as quick as possible instead of how I NEEDED it.

We financed through Better We financed through Better. Things started off well, but the day before closing they stated we would have an excess of credits. We decided to use that excess to buy down points and we also agreed to remove one of our insurance fees this would have covered it. On the day of closing the numbers changed and I had to bring more money to the closing table. It was very difficult to get a hold of anyone who was licensed to speak about rates. When we finally did get someone 2-3 hours before the actual signing there was an oversight on the numbers they provided us. We could not roll things back unless we waited another three business days. TLDR; In the end we had to buy down points, which we did not want to do. It costs us an optional insurance and bringing additional money to closing. To recoup just the cash portion brought in it would take 2 years. Very bad transaction.

Best Mortgage Experience. First of all, I got the best rate, even lower than minimum rate for 30 year conventional loan. Everyone at better was really fast to text back, email, and call back when call is requested. Just closed today on a home in Long island. Thanks