We financed through Better We financed through Better. Things started off well, but the day before closing they stated we would have an excess of credits. We decided to use that excess to buy down points and we also agreed to remove one of our insurance fees this would have covered it. On the day of closing the numbers changed and I had to bring more money to the closing table. It was very difficult to get a hold of anyone who was licensed to speak about rates. When we finally did get someone 2-3 hours before the actual signing there was an oversight on the numbers they provided us. We could not roll things back unless we waited another three business days. TLDR; In the end we had to buy down points, which we did not want to do. It costs us an optional insurance and bringing additional money to closing. To recoup just the cash portion brought in it would take 2 years. Very bad transaction.

Best Mortgage Experience. First of all, I got the best rate, even lower than minimum rate for 30 year conventional loan. Everyone at better was really fast to text back, email, and call back when call is requested. Just closed today on a home in Long island. Thanks

Above and Beyond! Working with Jamie Ohlsen was an absolute pleasure - again! From the moment we connected, she demonstrated a level of professionalism and expertise that immediately put me at ease. Her knowledge of the lending process was impressive, and she took the time to explain every step along the way, ensuring I felt confident and informed throughout the entire process. Not only does Jamie Ohlsen possess a deep understanding of the various loan products available, but she also took the time to understand my unique financial situation and goals. This personalized approach was incredibly refreshing and made me feel like more than just another client. From application to close, Jamie Ohlsen was proactive in providing updates and addressing any concerns that arose. Her responsiveness and attention to detail were truly commendable. Even after hours on a Friday she continued to work with me to include last-minute changes so that we would meet our accelerated closing date. Thanks to Jamie Ohlsen's expertise and dedication, I was able to secure a loan that perfectly suited my needs, and she gave us an interest rate which could not be matched by any competing lender – not even close. I cannot recommend Jamie Ohlsen highly enough and will certainly be referring friends and family to her in the future. If you are looking for a loan officer who goes above and beyond for her clients, look no further than Jamie Ohlsen!

Better is the future of buying homes. Overall working with Better was a great experience. Getting a pre-approval letter is real fast. Some things to consider when working with Better, make sure you have access to your whole financial situation. Things that can at can delay and ruining your experience if you work sales and make commission, if you receive RSU (restricted stock units) from an employer. One issue I had was I did not attached my checking account as an asset and there was not an easy way to fix that. In all it was a great experience and we were able to close on the date promised. I would use Better again.

Lack of communication and understanding… Lack of communication and understanding what I needed and wanted. Seemed the goal was to get the loan funded as quick as possible instead of how I NEEDED it.