WASTE OF TIME-Go elsewhere Better took 5 weeks to consider my application. They gave me pre approval immediately, and ‘approval’ after 2 weeks. Three weeks later, while submitting final paperwork to initiate my closing, my loan was canceled. They cited a late on my record that was AVAILABLE AND DISCUSSED WITH THEM 3 weeks earlier! They used approval personnel in 3 separate states to assess my file, and apparently one hand was not talking to the other. They then kept my loan OPEN AND APPROVED on their site for another FIVE DAYS, even asking me (after their denial email) for additional paperwork needed for the ‘closing.’ They also changed my home insurance, adding themselves and cancelling off my current lender, and never even bothered to correct the matter days after they denied the loan!! I had to do it. I subsequently got the loan (closed it) I wanted this same week thru a competitor in FIVE DAYS. They still had my loan as open and approved, despite their careless denial email. DO NOT WASTE YOUR TIME. You can find BETTER..I did!

Jamie Ohlsen My experience with Jamie, my loan officer, was exceptional. Jamie went above and beyond to secure the best rates for me. Her responsiveness and proactive communication kept me well-informed at every step of the process. I wholeheartedly recommend Jamie to anyone seeking a reliable and dedicated loan officer. Additionally, Better Mortgage’s automated underwriting process streamlined the experience, making it efficient and hassle-free.

Highly Recommend! This was the best experience I have ever had refinancing a home. From the first call to completion; I was kept informed of the progress. The costs were "better" than the other companies I considered. The timeline to completion was excellent. The on-line system was easy to use and the required documents were not excessive. My questions were answered promptly. Each person that I talked to treated me as someone that was important to them.

The whole process is online The whole process is online, which is great. The site is super clean and easy to use with a dashboard that outlines outstanding tasks and where you're at in the process. My mortgage rep was very responsive and spent time answering all my questions. Overall a very fast, easy experience.

Honest lender, work like a tech company To be honest, I was initially apprehensive with the self-serving model and no salesperson chasing you. However, I had a great experience and my loan agents acted like advisors and keeping me on track with respect to the task outstanding. Though it went a little close to escrow, they kept me informed and I had a successfully closing. There zero commission model is great and they provide unmatched transparency. Would love to work with them again.