The rep I spoke with was very nice and… The rep I spoke with was very nice and knew what she was talking about. She also submitted a note about my complaint, which is that the customer should be able to pay the complete shortage of escrow and retain the existing monthly payment amount. She stated that they can't have us prepay taxes. Excuse me, but an escrow account is exactly for the purpose of prepaying!

The lady I spoke with was very helpful with a website that is very tedious and confusing The lady I spoke with was very kind, knowledgeable and patience. She walked me through the website so I could EASILY find where I needed to be and stayed with me until I filled in the form properly and also explained that it is NOT a beneficiary change.

ALL MONTHLY PAYMENTS MADE NOT SHOWN TOTAL OF 7 unable to have our payment record updated to reflect payments made over the last 7 months,we have sent in copies of bank money orders several times,made many calls,did the request to have a review, spoke with the law firm and sent them all the info still no help from anyone.it seems our payments are being held to force us into foreclosure.requested a face to face meeting to sort this out but was told Rushmore does not do this and we should contact HUD

Horrendous customer service Horrendous customer service. Their website is difficult to navigate and good luck trying to get any helpful responses. I tried calling to no avail and chatting with agent is impossible. Still dont have an answer! How do companies like this survive!!!!!

Mortgaging with Mr Cooper apologies to "Hanging with Mr. Cooper What made my first interaction with Mr Cooper great was the friendliness of the customer service rep I spoke with. She was able to put my mind at ease and assured me that personnel would be available to answer my phone calls. The company realizes that not all of their customers are tech savvy. Some are "old school" and prefer that human touch. I look forward to being a client and feel Mr Cooper is a good fit for my home mortgage needs.