No existing live representative that… No existing live representative that can assist existing clients. They are all automated. If I can give zero star, I will do it.

I needed to make a big payment I needed to make a big payment. The person that I finally talked to did a very good job. So, with the actual person who assisted me, good job! However, getting to that person, was an exercise in patience, because the phone routing totally sucks. I should not be stuck in a loop when keep saying I want to speak to an agent. say payment, then takes to to the automated payment, no... I want an agent... over and over and over. Agent or customer service request needs to go immediately to a live person, or at least into a que. It is this reliance on the automated systems that drive people away.

I've only been with this company a few… I've only been with this company a few months now, so far so good... I've had o bad experience.

The rep I spoke with was very nice and… The rep I spoke with was very nice and knew what she was talking about. She also submitted a note about my complaint, which is that the customer should be able to pay the complete shortage of escrow and retain the existing monthly payment amount. She stated that they can't have us prepay taxes. Excuse me, but an escrow account is exactly for the purpose of prepaying!

Understanding and kindness ✨️ respect to… Understanding and kindness ✨️ respect to the situation with the task regarding, solving the problem. Very helpful and her attitude was really helpful for me. Thanks.