kat p
GBHorrendous customer service Horrendous customer service. Their website is difficult to navigate and good luck trying to get any helpful responses. I tried calling to no avail and chatting with agent is impossible. Still dont have an answer! How do companies like this survive!!!!!
Douglas Hilker
GBReaching customer service 3 weeks prior, I was unable to reach a representative. Still I don’t know why. On my second attempt, my call was routed through a different department and was successfully completed. This last call went directly to customer service resolving the issue.
Roberta Otts
GBI had to call no fewer than 5 times… I had to call no fewer than 5 times with different problems I was having regarding one issue! Each time, the representative was very helpful and patient with me. I am elderly and not very electronically inclined! Thank you, Mr. Cooper staff!!
IslandGirlMV
GBThe rep I spoke with was very nice and… The rep I spoke with was very nice and knew what she was talking about. She also submitted a note about my complaint, which is that the customer should be able to pay the complete shortage of escrow and retain the existing monthly payment amount. She stated that they can't have us prepay taxes. Excuse me, but an escrow account is exactly for the purpose of prepaying!
JOYCE J ROBERTSON
GBI've only been with this company a few… I've only been with this company a few months now, so far so good... I've had o bad experience.