Mortgaging with Mr Cooper apologies to "Hanging with Mr. Cooper What made my first interaction with Mr Cooper great was the friendliness of the customer service rep I spoke with. She was able to put my mind at ease and assured me that personnel would be available to answer my phone calls. The company realizes that not all of their customers are tech savvy. Some are "old school" and prefer that human touch. I look forward to being a client and feel Mr Cooper is a good fit for my home mortgage needs.

Understanding and kindness ✨️ respect to… Understanding and kindness ✨️ respect to the situation with the task regarding, solving the problem. Very helpful and her attitude was really helpful for me. Thanks.

No existing live representative that… No existing live representative that can assist existing clients. They are all automated. If I can give zero star, I will do it.

Reaching customer service 3 weeks prior, I was unable to reach a representative. Still I don’t know why. On my second attempt, my call was routed through a different department and was successfully completed. This last call went directly to customer service resolving the issue.

Wrong payment Your company sent payment to cover my hazard insurance to the wrong address. As such, Farmers Insurance was about to cancel my coverage. When I finally got passed your computer software and reached a live person, Abby, your agent was helpful. She discovered the problem, and sent in another payment to the correct address for Farmers. The problem should be resolved, but I will not be sure until I hear from Farmers. This issue should never have happened in the first place.