Michael M
GBNo matter what situation we were… No matter what situation we were facing, the people at Mr Cooper always treated us with respect. They are personable and understanding. We would recommend Mr Cooper for your mortgage needs!
IslandGirlMV
GBThe rep I spoke with was very nice and… The rep I spoke with was very nice and knew what she was talking about. She also submitted a note about my complaint, which is that the customer should be able to pay the complete shortage of escrow and retain the existing monthly payment amount. She stated that they can't have us prepay taxes. Excuse me, but an escrow account is exactly for the purpose of prepaying!
Raul Coronado
GBImportance of well trained staff It was mainly your representative, Mr. Luis Sifuentes. He was professional, knowledgeable, courteous and most helpful. He was patient and explained what was necessary. He made sure that I understood the home purchase process with pre-approval. He carefully followed up the document submission and the signing of the papers. He made the whole experience easy and stress free. This is why I keep coming back to Mr. Cooper!
Ryan Arnott
GBMortgage Company that works with you not against you The representatives at Mr. Cooper are kind, understanding and willing to help. They are knowledgeable and work with you.
Larry Johnson
GBLove me some Mr.Cooper.Very professional. Love me some Mr Cooper. They are very professional and courtesy and help you understand what is going on.