Mr. Cooper

8950 Cypress Waters Blvd., 75019, Coppell, United States
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4.30
Based on 20 Reviews

5

75.00%

4

10.00%

3

0.00%

2

0.00%

1

15.00%
About Mr. Cooper

We’re Mr. Cooper, and we’re changing the face of home loans. Whether you’re looking to refinance, buy, or sell your home, we put customers first. With 20+ years of experience and more than 3 million customers, Mr. Cooper is now one of the largest home loan servicers in the country. Our goal? To keep the dream of home ownership alive for every customer. Nationstar Mortgage LLC dba Mr. Cooper Equal Housing Opportunity. NMLS: #2119 NMLS Consumer Access (www.nmlsconsumeraccess.org).

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Richard Jones
GB

Wrong payment Your company sent payment to cover my hazard insurance to the wrong address. As such, Farmers Insurance was about to cancel my coverage. When I finally got passed your computer software and reached a live person, Abby, your agent was helpful. She discovered the problem, and sent in another payment to the correct address for Farmers. The problem should be resolved, but I will not be sure until I hear from Farmers. This issue should never have happened in the first place.

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Carl Hartman
GB

Sebastian was very easy to understand… Sebastian was very easy to understand .But im still waiting for answers on loan forbearance wich I was was told went thew and given a final date of July .she didn't have any answers . I'm concerned

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Roberta Otts
GB

I had to call no fewer than 5 times… I had to call no fewer than 5 times with different problems I was having regarding one issue! Each time, the representative was very helpful and patient with me. I am elderly and not very electronically inclined! Thank you, Mr. Cooper staff!!

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Douglas Hilker
GB

Reaching customer service 3 weeks prior, I was unable to reach a representative. Still I don’t know why. On my second attempt, my call was routed through a different department and was successfully completed. This last call went directly to customer service resolving the issue.

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JOYCE J ROBERTSON
GB

I've only been with this company a few… I've only been with this company a few months now, so far so good... I've had o bad experience.

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