Douglas Hilker
GBReaching customer service 3 weeks prior, I was unable to reach a representative. Still I don’t know why. On my second attempt, my call was routed through a different department and was successfully completed. This last call went directly to customer service resolving the issue.
Larry Johnson
GBLove me some Mr.Cooper.Very professional. Love me some Mr Cooper. They are very professional and courtesy and help you understand what is going on.
Stella Marie Sciortino
GBNo existing live representative that… No existing live representative that can assist existing clients. They are all automated. If I can give zero star, I will do it.
Richard Jones
GBWrong payment Your company sent payment to cover my hazard insurance to the wrong address. As such, Farmers Insurance was about to cancel my coverage. When I finally got passed your computer software and reached a live person, Abby, your agent was helpful. She discovered the problem, and sent in another payment to the correct address for Farmers. The problem should be resolved, but I will not be sure until I hear from Farmers. This issue should never have happened in the first place.
Ryan Arnott
GBMortgage Company that works with you not against you The representatives at Mr. Cooper are kind, understanding and willing to help. They are knowledgeable and work with you.