No matter what situation we were… No matter what situation we were facing, the people at Mr Cooper always treated us with respect. They are personable and understanding. We would recommend Mr Cooper for your mortgage needs!

ALL MONTHLY PAYMENTS MADE NOT SHOWN TOTAL OF 7 unable to have our payment record updated to reflect payments made over the last 7 months,we have sent in copies of bank money orders several times,made many calls,did the request to have a review, spoke with the law firm and sent them all the info still no help from anyone.it seems our payments are being held to force us into foreclosure.requested a face to face meeting to sort this out but was told Rushmore does not do this and we should contact HUD

No existing live representative that… No existing live representative that can assist existing clients. They are all automated. If I can give zero star, I will do it.

Reaching customer service 3 weeks prior, I was unable to reach a representative. Still I don’t know why. On my second attempt, my call was routed through a different department and was successfully completed. This last call went directly to customer service resolving the issue.

Everyone that I dealt with at Rushmore… Everyone that I dealt with at Rushmore Servicing, was so nice (especially Jessica OLMOS). Your customer service representatives are wonderful to speak to and we were able to get me through this difficult situation. Many thanks to Jesus, and Enrique as well. It was a pleasure working with you all. Thank you so much. Paul Melo