I needed to make a big payment I needed to make a big payment. The person that I finally talked to did a very good job. So, with the actual person who assisted me, good job! However, getting to that person, was an exercise in patience, because the phone routing totally sucks. I should not be stuck in a loop when keep saying I want to speak to an agent. say payment, then takes to to the automated payment, no... I want an agent... over and over and over. Agent or customer service request needs to go immediately to a live person, or at least into a que. It is this reliance on the automated systems that drive people away.

The lady I spoke with was very helpful with a website that is very tedious and confusing The lady I spoke with was very kind, knowledgeable and patience. She walked me through the website so I could EASILY find where I needed to be and stayed with me until I filled in the form properly and also explained that it is NOT a beneficiary change.

Sebastian was very easy to understand… Sebastian was very easy to understand .But im still waiting for answers on loan forbearance wich I was was told went thew and given a final date of July .she didn't have any answers . I'm concerned

I was not happy about being transferred… I was not happy about being transferred to another company. I talked to a lady ( very informative & pleasant). She calm me down and assisted me with the information I needed to know. I think her name is Pretty,no sure.

Reaching customer service 3 weeks prior, I was unable to reach a representative. Still I don’t know why. On my second attempt, my call was routed through a different department and was successfully completed. This last call went directly to customer service resolving the issue.