No matter what situation we were… No matter what situation we were facing, the people at Mr Cooper always treated us with respect. They are personable and understanding. We would recommend Mr Cooper for your mortgage needs!

The rep I spoke with was very nice and… The rep I spoke with was very nice and knew what she was talking about. She also submitted a note about my complaint, which is that the customer should be able to pay the complete shortage of escrow and retain the existing monthly payment amount. She stated that they can't have us prepay taxes. Excuse me, but an escrow account is exactly for the purpose of prepaying!

Importance of well trained staff It was mainly your representative, Mr. Luis Sifuentes. He was professional, knowledgeable, courteous and most helpful. He was patient and explained what was necessary. He made sure that I understood the home purchase process with pre-approval. He carefully followed up the document submission and the signing of the papers. He made the whole experience easy and stress free. This is why I keep coming back to Mr. Cooper!

excellent interaction As always the agent was friendly, helpful, and very pleasant to work with. We found the issue and fixed. I have no complaints with interaction and all previous interaction. service has always be a great experience.

Love me some Mr.Cooper.Very professional. Love me some Mr Cooper. They are very professional and courtesy and help you understand what is going on.