Horrendous customer service Horrendous customer service. Their website is difficult to navigate and good luck trying to get any helpful responses. I tried calling to no avail and chatting with agent is impossible. Still dont have an answer! How do companies like this survive!!!!!

Mortgage Company that works with you not against you The representatives at Mr. Cooper are kind, understanding and willing to help. They are knowledgeable and work with you.

Mortgaging with Mr Cooper apologies to "Hanging with Mr. Cooper What made my first interaction with Mr Cooper great was the friendliness of the customer service rep I spoke with. She was able to put my mind at ease and assured me that personnel would be available to answer my phone calls. The company realizes that not all of their customers are tech savvy. Some are "old school" and prefer that human touch. I look forward to being a client and feel Mr Cooper is a good fit for my home mortgage needs.

Importance of well trained staff It was mainly your representative, Mr. Luis Sifuentes. He was professional, knowledgeable, courteous and most helpful. He was patient and explained what was necessary. He made sure that I understood the home purchase process with pre-approval. He carefully followed up the document submission and the signing of the papers. He made the whole experience easy and stress free. This is why I keep coming back to Mr. Cooper!

I needed to make a big payment I needed to make a big payment. The person that I finally talked to did a very good job. So, with the actual person who assisted me, good job! However, getting to that person, was an exercise in patience, because the phone routing totally sucks. I should not be stuck in a loop when keep saying I want to speak to an agent. say payment, then takes to to the automated payment, no... I want an agent... over and over and over. Agent or customer service request needs to go immediately to a live person, or at least into a que. It is this reliance on the automated systems that drive people away.