I was not happy about being transferred… I was not happy about being transferred to another company. I talked to a lady ( very informative & pleasant). She calm me down and assisted me with the information I needed to know. I think her name is Pretty,no sure.

The lady I spoke with was very helpful with a website that is very tedious and confusing The lady I spoke with was very kind, knowledgeable and patience. She walked me through the website so I could EASILY find where I needed to be and stayed with me until I filled in the form properly and also explained that it is NOT a beneficiary change.

Mortgaging with Mr Cooper apologies to "Hanging with Mr. Cooper What made my first interaction with Mr Cooper great was the friendliness of the customer service rep I spoke with. She was able to put my mind at ease and assured me that personnel would be available to answer my phone calls. The company realizes that not all of their customers are tech savvy. Some are "old school" and prefer that human touch. I look forward to being a client and feel Mr Cooper is a good fit for my home mortgage needs.

Mortgage Company that works with you not against you The representatives at Mr. Cooper are kind, understanding and willing to help. They are knowledgeable and work with you.

Horrendous customer service Horrendous customer service. Their website is difficult to navigate and good luck trying to get any helpful responses. I tried calling to no avail and chatting with agent is impossible. Still dont have an answer! How do companies like this survive!!!!!