Understanding and kindness ✨️ respect to… Understanding and kindness ✨️ respect to the situation with the task regarding, solving the problem. Very helpful and her attitude was really helpful for me. Thanks.

excellent interaction As always the agent was friendly, helpful, and very pleasant to work with. We found the issue and fixed. I have no complaints with interaction and all previous interaction. service has always be a great experience.

The rep I spoke with was very nice and… The rep I spoke with was very nice and knew what she was talking about. She also submitted a note about my complaint, which is that the customer should be able to pay the complete shortage of escrow and retain the existing monthly payment amount. She stated that they can't have us prepay taxes. Excuse me, but an escrow account is exactly for the purpose of prepaying!

Everyone that I dealt with at Rushmore… Everyone that I dealt with at Rushmore Servicing, was so nice (especially Jessica OLMOS). Your customer service representatives are wonderful to speak to and we were able to get me through this difficult situation. Many thanks to Jesus, and Enrique as well. It was a pleasure working with you all. Thank you so much. Paul Melo

I needed to make a big payment I needed to make a big payment. The person that I finally talked to did a very good job. So, with the actual person who assisted me, good job! However, getting to that person, was an exercise in patience, because the phone routing totally sucks. I should not be stuck in a loop when keep saying I want to speak to an agent. say payment, then takes to to the automated payment, no... I want an agent... over and over and over. Agent or customer service request needs to go immediately to a live person, or at least into a que. It is this reliance on the automated systems that drive people away.