No existing live representative that… No existing live representative that can assist existing clients. They are all automated. If I can give zero star, I will do it.

Mortgage Company that works with you not against you The representatives at Mr. Cooper are kind, understanding and willing to help. They are knowledgeable and work with you.

I needed to make a big payment I needed to make a big payment. The person that I finally talked to did a very good job. So, with the actual person who assisted me, good job! However, getting to that person, was an exercise in patience, because the phone routing totally sucks. I should not be stuck in a loop when keep saying I want to speak to an agent. say payment, then takes to to the automated payment, no... I want an agent... over and over and over. Agent or customer service request needs to go immediately to a live person, or at least into a que. It is this reliance on the automated systems that drive people away.

Reaching customer service 3 weeks prior, I was unable to reach a representative. Still I don’t know why. On my second attempt, my call was routed through a different department and was successfully completed. This last call went directly to customer service resolving the issue.

excellent interaction As always the agent was friendly, helpful, and very pleasant to work with. We found the issue and fixed. I have no complaints with interaction and all previous interaction. service has always be a great experience.