Love me some Mr.Cooper.Very professional. Love me some Mr Cooper. They are very professional and courtesy and help you understand what is going on.

Importance of well trained staff It was mainly your representative, Mr. Luis Sifuentes. He was professional, knowledgeable, courteous and most helpful. He was patient and explained what was necessary. He made sure that I understood the home purchase process with pre-approval. He carefully followed up the document submission and the signing of the papers. He made the whole experience easy and stress free. This is why I keep coming back to Mr. Cooper!

The rep I spoke with was very nice and… The rep I spoke with was very nice and knew what she was talking about. She also submitted a note about my complaint, which is that the customer should be able to pay the complete shortage of escrow and retain the existing monthly payment amount. She stated that they can't have us prepay taxes. Excuse me, but an escrow account is exactly for the purpose of prepaying!

I was not happy about being transferred… I was not happy about being transferred to another company. I talked to a lady ( very informative & pleasant). She calm me down and assisted me with the information I needed to know. I think her name is Pretty,no sure.

Sebastian was very easy to understand… Sebastian was very easy to understand .But im still waiting for answers on loan forbearance wich I was was told went thew and given a final date of July .she didn't have any answers . I'm concerned