Non existent customer care, no live agent chat, modification of deals are hard even though there's lot of time ahead Once reservation is confirmed it's hard to edit / modify it even if there's plenty of time before fund being pulled. Sometimes funds are pulled few days before the mentioned date that it is supposed to be. Customer care feels non-existent. Chat bot during business hour doesn't work. Can't get anybody over phone calls either. As a result, we waste some time!

unique opportunities but high fees EquityZen introduced us to another entity that allowed us to succesfully invest in a pre-IPO company. It would not otherwise have been possible to make that investment. We are happy with our investment, but I do feel that the only work that Equityzen did was to introduce an interested buyer to an interested seller, and for that their 5% fee is very high.

Good communication Good communication. Easy to work with.

EquityZen without asking or informing… EquityZen without asking or informing me sold my investment and bought some other investment for 50% loss and then again liquidated the new investment for 20% of the price, in net i lost 80% of my investment. This is a huge loss for me and will never trust not only EquityZen but also any other private investments. There was no transparency and I am highly suspicious with what happened. Highly recommend to stay away from this company

Exceptional EquityZen I went to EquityZen with no idea of the process and a very short timeline to sell my shares. The advisor was very, very helpful in explaining the process and ensuring that I was able to make informed decisions that were in my interest.