Exceptional EquityZen I went to EquityZen with no idea of the process and a very short timeline to sell my shares. The advisor was very, very helpful in explaining the process and ensuring that I was able to make informed decisions that were in my interest.

My money distribution for exited deals has not been sent yet My money distribution for exited portfolio all the way back from 2021 i still pending. Several attempts to contact anyone or someone at equityzen has been in vain. I am left with no choice but explore legal or federal government options. Please DONOT invest with EquityZen!!!

Need more info on failed deals EZ does not provide info on deals (historically to present) that were offered but did not go through. EZ should also let investors know that only a certain approx % of the funds necessary for the deal was raised. that is vital info, esp for private shares, so investors can be more educated and get a better understanding of price. we know some offers are ridiculously high - it happens often - and probably received little to no interest. why do they not provide that info, esp to loyal investors who have done deals with EZ?!! it only makes for more informed investors and a better service. EZ needs to change that policy and disclose more info asap! maybe your competitors will learn more quickly than you

I would have liked to have had a better… I would have liked to have had a better way to contact EquityZen than by email alone. Especially when those emails either go unanswered or have a delayed response time. When you invest over $80,000, you don't expect to be given the bum's rush when you have a question. That's why I have subsequently opened an account with LINQTO and plan to give them first consideration for my next venture-type investment.

Non existent customer care, no live agent chat, modification of deals are hard even though there's lot of time ahead Once reservation is confirmed it's hard to edit / modify it even if there's plenty of time before fund being pulled. Sometimes funds are pulled few days before the mentioned date that it is supposed to be. Customer care feels non-existent. Chat bot during business hour doesn't work. Can't get anybody over phone calls either. As a result, we waste some time!