Non existent customer care, no live agent chat, modification of deals are hard even though there's lot of time ahead Once reservation is confirmed it's hard to edit / modify it even if there's plenty of time before fund being pulled. Sometimes funds are pulled few days before the mentioned date that it is supposed to be. Customer care feels non-existent. Chat bot during business hour doesn't work. Can't get anybody over phone calls either. As a result, we waste some time!

unique opportunities but high fees EquityZen introduced us to another entity that allowed us to succesfully invest in a pre-IPO company. It would not otherwise have been possible to make that investment. We are happy with our investment, but I do feel that the only work that Equityzen did was to introduce an interested buyer to an interested seller, and for that their 5% fee is very high.

My money distribution for exited deals has not been sent yet My money distribution for exited portfolio all the way back from 2021 i still pending. Several attempts to contact anyone or someone at equityzen has been in vain. I am left with no choice but explore legal or federal government options. Please DONOT invest with EquityZen!!!

EquityZen without asking or informing… EquityZen without asking or informing me sold my investment and bought some other investment for 50% loss and then again liquidated the new investment for 20% of the price, in net i lost 80% of my investment. This is a huge loss for me and will never trust not only EquityZen but also any other private investments. There was no transparency and I am highly suspicious with what happened. Highly recommend to stay away from this company

Need more info on failed deals EZ does not provide info on deals (historically to present) that were offered but did not go through. EZ should also let investors know that only a certain approx % of the funds necessary for the deal was raised. that is vital info, esp for private shares, so investors can be more educated and get a better understanding of price. we know some offers are ridiculously high - it happens often - and probably received little to no interest. why do they not provide that info, esp to loyal investors who have done deals with EZ?!! it only makes for more informed investors and a better service. EZ needs to change that policy and disclose more info asap! maybe your competitors will learn more quickly than you