customer
GBGood service Good service. I like the convenience. I have had issues with multiple cards on a single order. Website does not permit using the TAB key to complete a line entry and jump to the next field which is bad. Also, if you copy a prior card it's not easy moving through it to edit it with other info. As such, it's taken more time than I would like, but other than these small issues I am thrilled with the service.
txwino
GBCancelled Christmas order on Christmas Eve Ordered Christmas gift cards for each of my 7 Grandchildren. Paid extra to ensure they arrived by Christmas. Ordered on 12/19 and advertised arrival in 4 days. Here it is Christmas Eve and no cards. Took forever to figure out how to talk with a real person who just cancelled my order and said sorry we had an internal error and your order did not process. That is just not acceptable.
Johnny So
GBWorst Service Ever...!! Worst Service Ever...!! I tried to buy a gift card for a vendor with my corporate credit card. After they APPROVED my order and I told my vendor their gift card was on the way (I paid extra, FED EX 2-DAY), 2 days later Gift Card Granny sends me an email stating my order was cancelled due to potential fraud. I sent a message to their customer service team letting them know I used my corporate credit card for the purchase and I work for the bank who issued the card. I also called the bank and they said there was no problem with the card or any transactions. Gift Card Granny's customer service replied and told me they would not speak to me about the situation because I could be a fraudster. Really...??? So now my vendor is not getting the gift card I promised them and I have to go somewhere else to get the gift card I needed 2 days ago. Gift Card Granny has the WORST customer support when they will approve, then deny a transaction 2 days later, and then refuse to speak to the customer and explain what's going on. Do yourself a favor and find another gift card vendor...!!
Customer
GBEasy Transaction I appreciate that Apple Pay is a payment options so my cards don’t get declined for fraud prevention. I was able to send an out-of-state co-worker a gift card for his family. Thank you for allowing a simple transaction/process!
Aaron Ankeny
GBTRUE TO THEIR WORDS I selected GCG because of the webpage, and seeing they were based in Pittsburgh, Pa. (I am from W. Pa.) I trusted them and spent $1400 in family gift cards. I was able to go through the process of online purchasing-- even as a computer illiterate granddad (not grandma). The ordering was well designed and straightforward. There was some confusion about the confirmation and processing, but, within 2 days they did EXACTLY what they said they do...they custom printed cards (with my picture) and delivered all 9 Visa gift cards in Tn and Me. The recipients were thrilled, and I was thrilled. I will use GCG again. AAron in Fl.