Personnel at Equity Trust was excellent… Personnel at Equity Trust was excellent in provide me with the necessary help, at times, step by steps on the phone to make sure my paper work was done correctly. I had a long transaction period due to Buyer issues, the staff from Equity Trust was there to support and help me all the way. I closed on the 27th of October (date on the survey) but the help/service was for a long period of time Thank you, Roberto

Horrible to do business with Horrible to do business with. Never prompt in dealing with your accounts in any timely manner. It will take numerous calls. They will give you the run-around. Heavy fees riddled into any documents or forms they require. They have many complaints from clients that I know that have done business with them, besides other financial mangers and those managers have warned me about them. They advised me to get my money out of their institutions as fast as I can and be persistent because they will make it difficult. They are a terrible business operation.

I won a real estate auction and was… I won a real estate auction and was able to get the down payment sent within the deadline that day and an agent from ETC emailed requesting for the closing agent information soon after. The two emailed a couple of times and set a possible closing date already.

Would never recommend this company to… Would never recommend this company to handle Metal storage for your Gold/Silver IRA. Their fees are outrageous, little to no customer service. No shipping options, which resulted in me getting charged over $100 extra from FedEx, didn't need it in a hurry, as they have already taken a month to process my distribution request. Stay away from TrustETC.

Equity Trust Company provides total service from beginning to end! The staff at Equity Trust Company were great to work with! I was able to quickly connect with employees who were able to answer my questions and walk me through the entire process including such things as the Real Estate contract, earnest money payment, titling properties and getting to the closing. What I thought was a complex process turned out to be very clear and logical process from beginning to end! I highly recommend Equity Trust Company!