I have a loan with explorer credit... I have a loan with explorer credit.... Everything was okay till I lost my phone... Had to get another number, so I called and had it changed.... Now I can't even get into my account... When trying to log in it keeps saying you will receive a code to sign in, nothing ever comes through... I've called and spoke to customer care, she told me there was nothing she could do, but would have someone call me back.... Never had anyone call me back, still to this day I can't get into my account... Seems kinda sketchy... Don't lose your phone or change numbers you will never be able to get in to your account again...

Unauthorized ACH transactions and theft Edit: No, as my loan was in 2021 and you weirdly withdrew money in 2024. I did not authorize this. I've reported it as fraud and my bank suggested filing a police report. Your ACH withdrawal privilege was withdrawn in 2021 and no one reinstated it. If my funds are not returned further action will be taken. I canceled a loan with this company within 24 hours of taking it out. I was assured I was within the legal cancelation (no interest) timeframe. The company then tried to charge me interest weeks later, and somehow today, despite me revoking their ACH privileges, took another $300 from my account. Do NOT give this company access to your bank. When I called customer service they said "we have a text from you authorizing this." UMMM NO, YOU DON'T. They are unethical and I have a feeling their reps get commission and forge approvals.

I’m very pleased with the service I’m very pleased with the service. Once I applied for the loan, I submitted all my documents as requested. The customer service was great. I was told I would receive the funds within two days, the funds were actually deposited the next day. I will definitely recommend them to my family and friends.

Amazing customer service Amazing customer service. Application was a smooth transaction. Received an error message when trying to add my debit card but I called right away and the representative was able to help me right away. Funds are still pending but they are helping me in a crush for time so I appreciate the fact that they accepted my application

Applied for a loan Applied for a loan. They requested the same documents over and over and over. I emailed them at the same time, one person would say they were received the next person would ask for all of them. The person after that would ask for 1 document. Almost a week and never got anywhere. If they didn't want to process the loan they should have said so. Wouldn't have wasted my time and energy.