Reverse Mortgages and Michelle Huff are at the top of customer service!! We worked with Michelle Huff to gain a mortgage on our house. We found Michelle to be very helpful with the process. When it came to needed documentation she was very knowledgeable and timely with explanation providing clarity to the" why and what for'. Michelle was on" top of it".She had an out of town getaway with friends during the process during which she took the time to stay in touch and assure us of the progress...she went the extra mile to provide this borrower with contact while out of the office. We would recommend Michelle Huff and Reverse Mortgages,Inc to anyone, including the best of our friends!

Great experience Worked with Adam Garrett and Harry Castilow. Both were professional and took the time to explain how things worked and what to expect. They helped us find the necessary information and made sure that we were happy with the counseling that we got. Very good experience.

Excellent service that you offer A few months ago I called Reverse Mortgage and talked with Erin Kramer. It seems to be the best decision I've made in a long time. Other than having an apprasial that I still shortchanged us a lot, the mortgage still allows us to stay in our home for many years before we have to face leaving it. Thanks very much, Erin, you've been very patient with my questions and honest and forthcoming about the whole process, Thanks again, Paul and Kat Jensen

Excellent Service I worked with both Abbey and Sarah and could not have had a more pleasant experience. Through no fault of their own, there were several "hiccups" but they did their best to solve them in an expeditious manner. Other companies I made inquiries to called with very hard sell techniques. Just the opposite with Abigail and then with Sarah. I was very pleased and would give them the highest recommendation possible! Michael Hodges

Frustrating This is a Government program and understandably it was frustrating as it was unnecessarily confusing and no common sense was used in underwriting. Too many duplicate questions. How many times or ways do you have to explain your situation? I needed this loan but felt like you thought I had nothing else to do but answer the same questions over and over again and time was of the essence with my situation. I was beginning to feel as though if you stalled long enough I would give up and not complete the process. Wasn't this program designed to help people in need? My processor was kind and understanding but had to adhere to all the useless regulations imposed. I worked in loan origination for 40 years and my initial feelings about an application would tell me if it was feasible or not and what red flags were to be address in advance, not left to last minute delays. You learn to circumvent delays and avoid last minute disappointments.