5.0-star review received on… 5.0-star review received on LowVARates.com for Colby Jones by Barry F. - Colby has exceptional customer service skills. He was extremely prompt in responding to questions and concerns. He was very thorough in his work, explained everything very well throughout the process, and was very professional.

We have been with Low VA Rates through… We have been with Low VA Rates through two refinance mortages. As always all the staff address any and all needs and issues that occurred during the process. Emilio Parrish and staff are knowledgeable and promptly return calls and emails in a timely fashion. I would recommend this mortgage company to any and all who need assistance with any mortgage needs. Sincerely Callie J Herring

Absolutely amazing customer service… Absolutely amazing customer service from Blake and the rest of the team I worked with at VA Low Rates! The previous lender I was working with were terrible at responding either through phone or email. I was able to easily get ahold of Blake and Carol through text, email and phone calls. From the very first rep, Ivan, the whole experience has been personable and professional. They got a good thing going at VA Low Rates, I will definitely recommend to friends and family!

Low VA Rates - Fraudulent documents Low VA Rates, and their President Eric Kandell, are dishonest. Whether or not it was limited to Kandell's lack of leadership, time will tell. We do know Liz Harris likely knew of the fraud, and possibly other employees. Low VA Rates claims to care about veterans, but the company allowed, or directly caused, by failure to review a 2017 file, and by allowing fraudulent documents to be in the 2021 file, when Low VA Rates, attempted to lure my disabled veteran husband and I into another fraudulent loan. Even after the CFPB imposed financial sanctions against Low VA Rates for about 1.8 million dollars, it didn't stop the dishonest company. Yes, there is a pending lawsuit. We have offered to settle with them, and instead of stepping up, as is the honorable thing, he ran and hid behind a lawyer, who likely doesn't care about truth or fact, just money. Eric Kandell admitted the fraud was a valid concern, but, said on a streamline it didn't matter because the VA was already the guarantor. For those who don't know what that means -- simply put, it means "Who cares!" since the VA and the U.S. Taxpayer are on the hook!" DON'T TRUST LOW VA RATES. The experience and damage is ongoing. We have a hearing in August -- Low VA Rates wants to dismiss the lawsuit. Not happening! They have the settlement terms. Disgusting that this company preys upon trusting veteran and their families. They should be shut down!

When I applied for refinance mortgage… When I applied for refinance mortgage loan, Brandon St. Clair answered my call. I was very happy that he not only help me refinance my home but also consolidate my large debt w/ lower interest. What a big relief. Even though I communicate him w/ through online, or phone I found him very professional, respectful & trustworthy. He is pleasant to talk with, along with Rebecca Wardle. They guide me through the paper works especially I'm not good w/ computer system. I can easily connect with them almost everyday. They followed up my loan & update me accordingly. I'm very happy w/ the loan. I will grade Brandon, Rebecca & team "A". I'll be happy to recommend Brandon St. Clair & team to my friends who needs refinance mortgage.