5.0-star review received on… 5.0-star review received on LowVARates.com for Colby Jones by Barry F. - Colby has exceptional customer service skills. He was extremely prompt in responding to questions and concerns. He was very thorough in his work, explained everything very well throughout the process, and was very professional.

I highly recommend Low VA Rates Everyone was friendly and knowledgeable about the loan process. They answered questions , They returned phone calls same day or the next day, promptly. The entire process of the loan was explained and we were told exactly what and when to expect the next step. They had all the numbers handy when we needed to contact another individual or department. They did the scheduling on everything, we did not have to go out of our way to find individuals that worked with this company

Outstanding service again! My second VA refi with Low VA Rates and Mark Powell and his team executed the entire loan process flawlessly from start to closing in less than a month. And all the while I was in China but was still able to complete all tasks with Low VA Rates platform! I wholeheartedly recommended using Low VA Rates to every Veteran who needs a new home loan or to refinance. Even though my loan was smaller I was treated with first class service! Thanks Low VA Rates!

Low VA Rates - Fraudulent documents Low VA Rates, and their President Eric Kandell, are dishonest. Whether or not it was limited to Kandell's lack of leadership, time will tell. We do know Liz Harris likely knew of the fraud, and possibly other employees. Low VA Rates claims to care about veterans, but the company allowed, or directly caused, by failure to review a 2017 file, and by allowing fraudulent documents to be in the 2021 file, when Low VA Rates, attempted to lure my disabled veteran husband and I into another fraudulent loan. Even after the CFPB imposed financial sanctions against Low VA Rates for about 1.8 million dollars, it didn't stop the dishonest company. Yes, there is a pending lawsuit. We have offered to settle with them, and instead of stepping up, as is the honorable thing, he ran and hid behind a lawyer, who likely doesn't care about truth or fact, just money. Eric Kandell admitted the fraud was a valid concern, but, said on a streamline it didn't matter because the VA was already the guarantor. For those who don't know what that means -- simply put, it means "Who cares!" since the VA and the U.S. Taxpayer are on the hook!" DON'T TRUST LOW VA RATES. The experience and damage is ongoing. We have a hearing in August -- Low VA Rates wants to dismiss the lawsuit. Not happening! They have the settlement terms. Disgusting that this company preys upon trusting veteran and their families. They should be shut down!

We have been with Low VA Rates through… We have been with Low VA Rates through two refinance mortages. As always all the staff address any and all needs and issues that occurred during the process. Emilio Parrish and staff are knowledgeable and promptly return calls and emails in a timely fashion. I would recommend this mortgage company to any and all who need assistance with any mortgage needs. Sincerely Callie J Herring