Shaky at First but I understand the security measures I was super excited to order from them. They ended up canceling my order without notifying me. I told them I’m a new customer and didn’t even try to keep my business. They told me the only way for me to order is by phone and I can’t even pay via my checking account because they flagged it as fraud. They couldn’t tell me the exact reason why it was declined. Update: really impressed with the response from them. I was able to sort out the order issue and the CFO personally called me to make sure I don’t have any other issues. I will update again once I get my order.

May want to avoid Monument Metals - revised review UPDATED 4-9-24 I placed an order with Monument Metals on Wednesday 3/27/24. I wired the full cost of my order to Monument Metals the next day, 3/28/24. Monument Metals confirmed they did receive my wire payment on 3/29/24 and told me "the order will enter the shipping queue immediately." Today is April 6, 2024, 8 days since Monument Metals received my payment. The order has yet to start the shipping process! Unbelievable! I have ordered Precious Metals from other online Metal dealers over many years and NEVER had to wait this long for my paid in full order - to be shipped. For example, the same day I placed this order with Monument Metals, I also placed an order with a different online Metals dealer, SD Bullion. My payment to SD Bullion was also sent via wire on 3/28/24. By contrast, SD Bullion shipped my order on 4/1/24, and it was delivered 2 days later, on 4/3/24. It was a very smooth no hassle process with SD Bullion and other Precious Metal dealers I've dealt with over many years. In my opinion, Monument Metals has a problem delivering their product timely as compared to other online Precious Metal dealers I've dealt with. I called Monument Metals the day after they received my payment as I never received their shipping confirmation, which they said I would receive the next day. I was told the order is still in the shipping queue. So I asked if they could check if they have the items I purchased in stock. They checked and said yes, they do have it in stock. Then why aren't you shipping it?? There is obviously a problem with their inventory, or ability to ship orders that have been paid in full. My concern is they don't have the products in stock that they're selling. Buyer beware with this company!!! I won't be using them again. UPDATE 4-9-24: The CFO, Daniel Lee, of Monument Metals reached out to me after learning of my review on Trust Pilot. I give Daniel Lee credit for doing that. He wanted to know more about the situation to help train his staff better & hopefully avoid repeating the mistakes made with my order. Daniel apologized for the errors and delay his company caused and assured me he would get my order out the next day, which he did! He also offered to personally handle any future orders if I decide to give them another try. If I do decide to place another order with this company, I will definitely take Daniel up on his offer. Given Daniel's desire to make things right, I would raise my rating to 3.5 stars for now.

Great prices, products and service. Good site to navigate. Had the two items I was currently interested in with the best deals on those items online. Payment was approved in a good time frame and products shipped quickly and discreetly. I am extremely happy with them overall and will be using them for plenty more orders in the future.

Well Monument metals has very… Well Monument metals has very competitive pricing I've encountered a problem trying to return a proof coin that was all scratched up. I sent numerous messages to the company without any reply. As you know proof coins are supposed to be mirror like finish without any scratches and the latest coin I received from them is less than stellar. If you're purchasing bullion I would not hesitate but in this case I am not very happy as they have not gotten back to me regarding this rather expensive purchase of a proof Mexican Libertad.

Monument has the best service and prices Defiantly recommend Monument Metals as i have purchased many times now. I have always received the best service and the best prices. I also had an incident where my order was lost in the mailing system and after some time of waiting they just decided to send me a new order without waiting for the recovery of the lost metals package. So with that experience I put Monument in my top 3 for life.