Positives working with Jacob at LoanSnap Working with Jacob Scavuzzo at LoanSnap was a positive experience as he responded to my questions quickly. Also Cayla Fuentes was very helpful and responsive. The entire online process went smoothly and was very fast, only slowed down by us, when we asked to change the borrowers on the loan package. I would gladly work with Jacob again on another refi.

Good rate, bad rep The rate was good but the rep failed to give me a heads up on the steps regardless of how I asked, only the NEXT step. As a result, my fiance now is on the deed to our home which is FINE but it would have been NICE TO KNOW!

Smooth Application Process The process was pretty smooth despite that we were quoted a wrong loan at the beginning and that there were some issues with the income to debt ratio calculations that we ended up getting a lower loan amount but with a little better rate. The software that was used was easy and simple. We uploaded all the files that were needed and as needed on any given time. We would say that this had saved many days off the whole process. The people that we worked with were sincere and honest. Overall, we were very pleased and happy with the experience that we would not mind going with LoanSnap should we need another loan in the future.

Could use some improvements The experience was overall 4 out of 5 stars. We started with a call for all the information about the loan. The rest mainly was done through the portal from asking questions, uploading documents, questions and answers. I did wish that the team could’ve requested all the document during the 2-3 weeks of waiting instead of the last week before the close date. Other than that, everything else was good.

Easy, quick refinance Michelle was incredibly helpful from the moment we started the process through the end. She took the time to understand our situation and helped us determine the best way to achieve our financial goals. LoanSnap's rate was much better than any other lender we received quotes from. Communication was timely and clear - Michelle and the reps from the title company were always quick to respond to any questions I had. I would highly recommend using LoanSnap for your refinancing needs.