MONEY IN LIMBO... Utilized Ace services to reload credit cards on several occasions. Unfortunately my last experience was frustrating. Made a payment but my transaction turned up "nowhere". Imagine telling a bill collector that you paid but the transaction is lost,in the mail,or the dog ate the receipt. Ace Financial put me in a tight spot, not to mention a pending late fee. I was better off paying $10 to the "other" company to send money...Momma always said you get what you pay for...be careful my fellow consumers..money don't come easy with this economy.

I visited this location and was glad I did I visited this location and was pleasantly greeted by your staff. I was nervous about applying but Ms. Aleshia made me feel at ease. The process was done in a timely manner and I walked out feeling better than when I walked in. Thanks Ms. Aleshia for great customer service.

Thanks and Appreciation/LaTonya Ace… Thanks and Appreciation/LaTonya Ace Cash Express Customer Service Manager, I want to say to you how much I appreciate the excellent service you provided to me as a customer over the years. You have great communication skills,and served everyone with a beautiful friendly smile that makes my day. People don't care what you think unless they think you care.You have great people skills as a manager and try to meet everyone needs. Keep up the good work and watch God Bless You. Thanks DS

I just wanted to give a BIG shout out to… NATALIE!!! I was having a crazy week and felt bad for need to get this advance, but Natalie made me smile. Her friendly and bubbly personality made me feel better. Talking to her made me forget about the stuff I'm dealing with temporarily and just laughed. Thanks again, Natalie.

Carol and Brandy at the Eubank store in… Carol and Brandy at the Eubank store in Albuquerque are both very professional and friendly. Never had a problem with either of them. However .....your customer relations at your main office is pathetic. I sent 3 messages via the support link and have not gotten the answer I expected. Very rude..Azhmel or whatever his name is. Not one person responded with an actual answer when they responded via email. These are canned responses and nobody takes the time to address the concern that I had. My very first message clearly stated my concern but all I've gotten was the same exact canned responses with no explanation to my concern whatsoever. Ridiculous.