My loan case manager was extremely… My loan case manager was extremely responsive and available to any of my questions and got the process done smoothly. I even knocked off a few more points off the initial interest quote, which was a bonus!

Terrible Customer Service and Overall Process The only positive part of this process with FiWize was the competitive interest rate. The representatives at FiWize extremely misrepresented the processing time. They originally quoted me a week and it took them close to a month. They said you wouldn’t have to step foot in the DMV to re-register your car which was a lie. They don’t respond to emails asking them for an updated status and timeline of the process. I had to upload my payoff package multiple times because the the loan processor didn’t complete her part within the time limit of the payoff quote. They had incorrect information on loan documents that I told them needed to be corrected before signing anything. Honestly, you are better off just rate shopping with a couple of local credit unions in your area. Guaranteed they will have a great rate and process your loan a lot quicker than FiWize.

Everyone at Fiwize was wonderful Everyone at Fiwize was wonderful. Very patient with me when I had some mis haps and the vehicle I wanted was sold, and they got me an amazing loan. Thank you to Jerry who was my main point of contact and the rest of the team for helping out. I am very happy with my experience and would recommend them to anyone looking for a great auto loan.

Fast and the easiest process !! Fast and the easiest process !!! I got 5 percentage points lower then my current auto loan definitely will use them again in the future …. FYI make sure you send all info they need back asap my loan app and loan funding was less then 2 weeks at most and everyone is polite which is a big one for me

Follow up Had to do allot of follow up with them regarding documents. Should not send documents through regular mail, FEDEX is the most effective way to handle especially when coming across country. Staff was friendly, but the University Credit Union was too slow. It was not clear why I had to join other than now I realize I need to transfer money each month to an account in order to pay for loan. Statements would have been a better option, then I could have used my own bill pay account.