Refinancing loan Katherine Timm was my direct contact in the whole refinancing process she was always available to help me better understand the process step by step was clear on expenses facts and final numbers, and there was no hidden fees or surprises time wise, the refinancing went very smooth and in a very timely fashion I am pleased with the outcome, and I will recommend her to friends and family in the future thank you Sulaiman Arsan Terzi

Thanks My experience working with the staff at Tier 1 was nothing short of impressive. Your honesty and professionalism was impeccable. I’m truly happy and satisfied with the purchase of my new home, thanks Tier 1. My wife and I truly appreciate all the work you have done on our behalf.

Tier 1 nightmare My experience with Tier 1 lending was horrible!!!! It started out really good while Mr. Patrick Collins was handling it, and then, out of nowhere they took Patrick off my loan and left some disgruntled lady named Robin Wasserman in charge of processing it. Everything went south after that. She never answered the phone, took forever to return my emails and when she did answer the phone she never had an answer for me and always seemed annoyed. She kept asking for information that was public record that she could've easily accessed her self. When I asked her to handle it for me, her answer was always"I have 30 other files on my desk and I don't have time to be resolving this for you" or "I'm not a licensed loan officer to answer those questions...she could've said...let me find out for you or let me get back to you on that but instead sounded annoyed and rude. I was warned by my Realtor to not go with online lenders because of all kinds of hidden fees and the frustration of not being able to get ahold of them, but trying to save some money I ended up with all kinds of ridiculous fees. Needless to say, I canceled the loan and went with a local lender and everything is going smooth now. Knowing what I now, I would never go with a lending tree or tier 1 or any online lender. On a personal note...Tier 1 would do well to hire 100 Patrick Collins. He really is a badass dude..he even gave me his cell phone so as to not miss my calls.

Patrick went above and beyond with his… Patrick went above and beyond with his duties of guiding me through this process. He was patient and very helpful which made this very easy for me and my wife. I would highly recommend anyone to you because of this.

I worked with Katherine Timm on my … I worked with Katherine Timm on my loan. She answered her phone every time I called and responded quickly and accurately to my emails. After many home purchases and refis, this experience was one of my easiest and quickest. I would definitely work with them again and would ask for my loan to be assigned to Katherine.