Barclay Hayes
GBThe installer was very helpful with… The installer was very helpful with information on the product and the proper installation. The PowerPay agent, Ann Archilla was very helpful and attentive to any concerns I had. Thank you PowerPay for your help. I will be warm this winter!!!
New Life FNE
GBDefinitely needs a 0 start option Definitely needs a 0 start option. This review is in reference to the merchant side. PowerPay will reverse transactions on you without notice and without ever communicating with you about the alleged customer complaint or issue. They will simply take the word of the customer and take the money back out of your account. Some might call this theft. They hide behind their disclosures and refuse to even have a civil conversation. Run, do not walk as far as you can from this company. My company has been working with other 3rd party financing companies for over 10 years and PowerPay is by far the absolute worse without question. No other company even comes close to how unscrupulously, unprofessionally and unethically this company operates.
Kathy
GBAnn Arcilla was very helpful! Ann Arcilla was very helpful with getting our financing processed. We had a Fraud Alert freeze that we had to activate due to some previous incidents. Ann helped my husband and I get through the process to get our situation taken care of. She was very patient and pleasant to work with.
Anne
GBVery disorganized Very disorganized. I get told something is being emailed, but don't receive document. Then get multiple messages about not signing and sending it back. Emailed a copy of my ID four times, but keep getting calls that they didn't receive, even though I responded to their email so the address had to be right. Just very chaotic and stressful company to deal with.
Gary
GBAnn A Ann A. was able to help me with my question regarding my loan application document, and even made a note in my file to let others know that I had made contact with Ann and was not not ignoring the e-mails I have received in the last few days. She was courteous and patient with me while I explained my concerns and the reasons for the delay in signing the documents.