Phenomenal customer service I'm not one to leave reviews but felt compelled to write one based on my experience with Customer Service Representative Mary Jane Dy. She is absolutely wonderful, helpful, and knowledgeable. She's not your typical CS Agent, she goes above and beyond to "understand"your situation and find a resolution that works. She's a gem and it was an absolute pleasure speaking with her. Thank you again, Mary Jane!!

Ann A Ann A. was able to help me with my question regarding my loan application document, and even made a note in my file to let others know that I had made contact with Ann and was not not ignoring the e-mails I have received in the last few days. She was courteous and patient with me while I explained my concerns and the reasons for the delay in signing the documents.

In today's world where your choice is… In today's world where your choice is pretty much forced to speak to a robot. I Have to say that today I had the privilege to talk to a PowerPay agent, what a wonderful person, her name is Ann Arcilla. She was so patient, helpful, proactive and great communication. Lately is not easy to find a professional like her. Thank you Ann Arcilla.

Very disorganized Very disorganized. I get told something is being emailed, but don't receive document. Then get multiple messages about not signing and sending it back. Emailed a copy of my ID four times, but keep getting calls that they didn't receive, even though I responded to their email so the address had to be right. Just very chaotic and stressful company to deal with.

Kristel made my experience worth 5… Kristel made my experience worth 5 stars. she is pleasant to work with and has great compassion. We are not in a desperate situation, we have made our payment. The funds have come out of our account 3+ weeks ago, but PowerPay has not received the funds as of today. I made another payment with Kristel over the phone and have a call into my bank to investigate what happened.