Peter
GBMary Dy is very understanding Mary Dy is very understanding, she professionally work out the best resolution for clients who are having a tough time. Great work Mary dy,may ELOHIM richly bless you with peace.
Anne
GBVery disorganized Very disorganized. I get told something is being emailed, but don't receive document. Then get multiple messages about not signing and sending it back. Emailed a copy of my ID four times, but keep getting calls that they didn't receive, even though I responded to their email so the address had to be right. Just very chaotic and stressful company to deal with.
Lanette Valles
GBPhenomenal customer service I'm not one to leave reviews but felt compelled to write one based on my experience with Customer Service Representative Mary Jane Dy. She is absolutely wonderful, helpful, and knowledgeable. She's not your typical CS Agent, she goes above and beyond to "understand"your situation and find a resolution that works. She's a gem and it was an absolute pleasure speaking with her. Thank you again, Mary Jane!!
Carmella Goodman
GBKristel made my experience worth 5… Kristel made my experience worth 5 stars. she is pleasant to work with and has great compassion. We are not in a desperate situation, we have made our payment. The funds have come out of our account 3+ weeks ago, but PowerPay has not received the funds as of today. I made another payment with Kristel over the phone and have a call into my bank to investigate what happened.
New Life FNE
GBDefinitely needs a 0 start option Definitely needs a 0 start option. This review is in reference to the merchant side. PowerPay will reverse transactions on you without notice and without ever communicating with you about the alleged customer complaint or issue. They will simply take the word of the customer and take the money back out of your account. Some might call this theft. They hide behind their disclosures and refuse to even have a civil conversation. Run, do not walk as far as you can from this company. My company has been working with other 3rd party financing companies for over 10 years and PowerPay is by far the absolute worse without question. No other company even comes close to how unscrupulously, unprofessionally and unethically this company operates.