Lanette Valles
GBPhenomenal customer service I'm not one to leave reviews but felt compelled to write one based on my experience with Customer Service Representative Mary Jane Dy. She is absolutely wonderful, helpful, and knowledgeable. She's not your typical CS Agent, she goes above and beyond to "understand"your situation and find a resolution that works. She's a gem and it was an absolute pleasure speaking with her. Thank you again, Mary Jane!!
Barclay Hayes
GBThe installer was very helpful with… The installer was very helpful with information on the product and the proper installation. The PowerPay agent, Ann Archilla was very helpful and attentive to any concerns I had. Thank you PowerPay for your help. I will be warm this winter!!!
Ronda
GBHad a bit of communication problem at… Had a bit of communication problem at first, due to the contractor not performing. But everything has been fine so far. Too premature to say much at this point, since we haven't even made our first payment...
Gary
GBAnn A Ann A. was able to help me with my question regarding my loan application document, and even made a note in my file to let others know that I had made contact with Ann and was not not ignoring the e-mails I have received in the last few days. She was courteous and patient with me while I explained my concerns and the reasons for the delay in signing the documents.
Kathy
GBAnn Arcilla was very helpful! Ann Arcilla was very helpful with getting our financing processed. We had a Fraud Alert freeze that we had to activate due to some previous incidents. Ann helped my husband and I get through the process to get our situation taken care of. She was very patient and pleasant to work with.