Scam/Fraudulent Hi, I'm renting my home and decided to use Zibo app for my tenant. I submitted my information and verification. I recieved and email stating my account was deactivated after my tenant made a payment so I called to inquire why..The customer service rep said she would have security call me. I didn't hear anything so called day after and left message. Didn't get call so following day left message. No return call.. I then recieved an email stating that security will call me. It's now been a week. My new tenant went to request refund and now is unable to log in. This company verified my banking account two days prior to my tenant making payment and then suddenly after payment I'm deactivated. PLEASE DO NOT USE this Company!! FRAUDULENT Reported to justice.gov /criminal-fraud/report-fraud Please report your experience as well to above website.

Excellent interface with a few bugs The Azibo interface is good but my tenants have had poor experiences due to being charged when Azibo never informed them and payments not going through. Azibo also have no way to continue to add the cost of late fee when each day the late fee goes up. I am hoping with my honest constructive feedback that this product will improve. I will not give up yet.

What may be a free service for a… What may be a free service for a landlord is a costly disservice for a tenant. This is a small company that is not accredited with the BBB, and therefore there is no recourse for the tenant for a reasonable resolution to a problem. And the biggest problem with this company are small “glitches” that may not be glitches at all. For example, when attempting to pay directly from a checking account, the user automatically gets an “insufficient funds” message in red, causing an unnecessary call to the bank to resolve a transaction that isn’t resolvable because a transaction did not even occur. Rather, it’s an automated redirect to a debit card (linked to the same account) with almost a 3% “convenience fee.” And that payment method works glitch free. Worse that becomes a false signal to a landlord that you can’t pay and/or are a problematic tenant (if you are unwilling to change your payment method and pay an unnecessary fee). And that’s after an overpriced application fee (with a “convenience fee” attached)… overpriced insurance that is not optional, yet can otherwise be purchased for less than half on the open market… and on and on. And through it all the tenant has provided all of their personal information. So when renter-related spam comes out of nowhere, both phone and email… it is unsettling. Just how much user information does Azibo sell? But you can’t get any of the above resolved or answered because the customer service # is a personal voicemail (to someone with an echo that sounds like they’re working out of their home garage)… and no call back. Not for the tenant anyway. In summary, this company is a disservice that’s costly for the tenant. And it’s not fair - who has the free time to deal with a company like this?

First time Landlord Azibo was easy to orgainize. At first it was a little intimidating; however, with a remaining question or two, I reached out to their customer support. A short time later, I received a detailed answer clarifying my issues. This made me feel comfortable for future questions. So far, so good!

Azibo Service and Insurance Review I have been very impressed with the Azibo service, and your customer service representatives have been very helpful. I want to especially call out Daniel Jimenez in insurance who sold us three new policies on our rental properties. He was extremely prompt, did most of the background work, and got us the best price. The only part of your service that could be improved is to allow the Azibo checking account to be a joint account rather than only an individual account. I own properties with my brother and would like him to have access to the account if something happened to me.