Bookie Bookie
USModel Standards : Angelica Went Above And Beyond To Meet… Angelica Went Above And Beyond To Meet My Customer Service Needs !! Love Her To Death, Promo Her !!
Nichole Norris
USWorst bank ever. This bank used to be awesome but has since gone seriously downhill the past few years. The customer service reps used to be English speakers, but now are impossible to understand. It takes them half a month to send a new debit card if it’s lost. Today I even had a representative turn off my debit card after I specifically said not to do that bc I’m a single mom and my child needed to get food. I’ve been on hold for an hour trying to speak with a representative.
Scout
USCustomer service 10/10, usability 3/10 My customer service rep was fantastic. However, being made aware that Aspiration is incompatible with GoFundMe was unthinkable. After two years with this bank, I will be getting a card at a different one that allows me to donate to those in need. I've had to resort to venmoing friends who can donate for me. It's absurd.
Nick Young
USUNACCEPTABLE Customer "Service" Absolutely unacceptable quality of customer service. I've been repeatedly calling and monitoring my emails for the mysterious "email regarding this matter containing the instructions to unlock my account" for weeks now. I don't why I chose to use Aspiration as my main banking institution but PLEASE BEWARE before you wind up like so many other people. Completely screwed by being locked out of your own account. The Philippines based called center "support" is nothing short of the bare minimum of care. Like WHAT DO I HAVE TO DO DO TO GET ACCESS TO MY FUNDS?! STOP TELLING ME TO RESPOND TO AN EMAIL THAT SIMPLY - DOES. NOT. EXIST. MY 4 YEAR OLD DAUGHTER DOESN'T UNDERSTAND WHY WE CANNOT PURCHASE FOOD!
Herbert
USThe Customer Service Agent was… The Customer Service Agent was courteous and helpful. He answered my question with dignity and respect.