Kelly Sardella
GBCalling Aspiration customer service is… Calling Aspiration customer service is always a pleasant experience Prompts are clear & you have access to a live person in minutes which respects your time with efficiency. There's never any saccharine coated small talk always down to business & clear prompt explanations .As former customer service manager I am always impressed & grateful for Aspiration's staff.
Kevin Day
GBAspiration is a great finance tool and… Aspiration is a great finance tool and supports great banking
Nichole Norris
GBWorst bank ever. This bank used to be awesome but has since gone seriously downhill the past few years. The customer service reps used to be English speakers, but now are impossible to understand. It takes them half a month to send a new debit card if it’s lost. Today I even had a representative turn off my debit card after I specifically said not to do that bc I’m a single mom and my child needed to get food. I’ve been on hold for an hour trying to speak with a representative.
Michele Bilbao
GBMobile deposits I received my response in a timely manner since I emailed Aspiration after hours. Pleased with the results and everything was handled professionally
Nick Young
GBUNACCEPTABLE Customer "Service" Absolutely unacceptable quality of customer service. I've been repeatedly calling and monitoring my emails for the mysterious "email regarding this matter containing the instructions to unlock my account" for weeks now. I don't why I chose to use Aspiration as my main banking institution but PLEASE BEWARE before you wind up like so many other people. Completely screwed by being locked out of your own account. The Philippines based called center "support" is nothing short of the bare minimum of care. Like WHAT DO I HAVE TO DO DO TO GET ACCESS TO MY FUNDS?! STOP TELLING ME TO RESPOND TO AN EMAIL THAT SIMPLY - DOES. NOT. EXIST. MY 4 YEAR OLD DAUGHTER DOESN'T UNDERSTAND WHY WE CANNOT PURCHASE FOOD!