Mark Gresham
GBAspiration has always been helpful in… Aspiration has always been helpful in the few years I have been a member. I never have any issue with deposits, transfers or using my spend card. I always recommend them to friends when the subject comes up.
Scout
GBCustomer service 10/10, usability 3/10 My customer service rep was fantastic. However, being made aware that Aspiration is incompatible with GoFundMe was unthinkable. After two years with this bank, I will be getting a card at a different one that allows me to donate to those in need. I've had to resort to venmoing friends who can donate for me. It's absurd.
Herbert
GBThe Customer Service Agent was… The Customer Service Agent was courteous and helpful. He answered my question with dignity and respect.
Nick Young
GBUNACCEPTABLE Customer "Service" Absolutely unacceptable quality of customer service. I've been repeatedly calling and monitoring my emails for the mysterious "email regarding this matter containing the instructions to unlock my account" for weeks now. I don't why I chose to use Aspiration as my main banking institution but PLEASE BEWARE before you wind up like so many other people. Completely screwed by being locked out of your own account. The Philippines based called center "support" is nothing short of the bare minimum of care. Like WHAT DO I HAVE TO DO DO TO GET ACCESS TO MY FUNDS?! STOP TELLING ME TO RESPOND TO AN EMAIL THAT SIMPLY - DOES. NOT. EXIST. MY 4 YEAR OLD DAUGHTER DOESN'T UNDERSTAND WHY WE CANNOT PURCHASE FOOD!
Kelly Sardella
GBCalling Aspiration customer service is… Calling Aspiration customer service is always a pleasant experience Prompts are clear & you have access to a live person in minutes which respects your time with efficiency. There's never any saccharine coated small talk always down to business & clear prompt explanations .As former customer service manager I am always impressed & grateful for Aspiration's staff.