Colin
GBAspiration Mobile check Deposit Process I wish aspirations app had more detailed info on the check deposit status page in the app. Because it’s missing the availability date and all that useful details we would like to see.
Kelly Sardella
GBCalling Aspiration customer service is… Calling Aspiration customer service is always a pleasant experience Prompts are clear & you have access to a live person in minutes which respects your time with efficiency. There's never any saccharine coated small talk always down to business & clear prompt explanations .As former customer service manager I am always impressed & grateful for Aspiration's staff.
Scout
GBCustomer service 10/10, usability 3/10 My customer service rep was fantastic. However, being made aware that Aspiration is incompatible with GoFundMe was unthinkable. After two years with this bank, I will be getting a card at a different one that allows me to donate to those in need. I've had to resort to venmoing friends who can donate for me. It's absurd.
Nichole Norris
GBWorst bank ever. This bank used to be awesome but has since gone seriously downhill the past few years. The customer service reps used to be English speakers, but now are impossible to understand. It takes them half a month to send a new debit card if it’s lost. Today I even had a representative turn off my debit card after I specifically said not to do that bc I’m a single mom and my child needed to get food. I’ve been on hold for an hour trying to speak with a representative.
Joe
GBGreat bank to bank with I had to dispute a transaction and I reached out and get Aspiration to help. They took care of it in a timely manner and is always ready to help. I have been a customer more since 2019 and that was my only issue and I know my money is safe and they take pride in everything they do