Great call team! I spoke with Shay, Jasslyn, Felicia and supervisor Latoya to help me pay off my loan as early as I could and they all were very informative, helpful and friendly. They all went out of their way to get me the documents I needed for the paid in full letter. I can’t thank you all enough!

Shanice was top-notch Shanice was top notch. She was informative and detailed in her explanation of what needed to be done to fix my problem. While going through everything we found out the email I had was no longer valid and part of the reason I wasn’t receiving emails. She fixed that while we were on the phone. It was excellent customer service and I thank her for her help during this rough time in my life. It is appreciated as are you, Roadrunner Dan Wrider

A lender that has structured themselves around F&I mgr needs! Clearly! From getting on-boarded with Theo, to approval and funding issues shared with my Fabulous Dealer Succuess Manager Mehila, Roadrunner has made my F&I life easier. The portal is simple to navigate, although data entry is somewhat aggravating if you're in a hurry due to the fact that entries sometimes auto-place to the next block, and other times it doesn't. But that's the worst thing about Roadrunner. The deal structure page has eliminated my need for a calculator; it tells you in real time what your backend budget is as you change things around. You don't have to do a thing but plan your attack! Funding is dang-near immediate. Contracting is modern age. Absolutely great customer service. Quick. And clearly there's a culture to get your problem fixed now. Lovem. And my Sheffield rep wants to know why my business with them has plummeted.

Way to go, Felicia!… My checking account number was incorrect on my account, so it couldn’t draw the payment from my bank. I was on the road to Chicago while trying to get it straight and unable to access the website. Felicia was awesome! She was able to get everything corrected while we were on the phone, so I won’t have to worry about it while I’m away from home. She was very friendly, courteous, and listened to what I needed. I wish I could have this good of an experience with all my creditors.

Amazing customer service Amazing customer service, very helpful and knowledgeable through out the loan process. Wether you call or use their online chat service to talk with a representative they are very courteous and helpful. Have my loan set up for automatic drafts and have not had any issues. Want to say thank you for all the help this company has done.