Do not use this company I got a loan from springleaf and it has been nothing but a disaster since then. Even though I have paid my payments (overpaid most payments) on time, they continued to be incompetent in handling my account. From online services not working properly to this last time where I made an overpayment and they only processed a minimum payment (more interest for them) their incompetence to fraudulent behaviors just continue. Be smart. Go anywhere else to get a loan. I will be posting this same complaint on Main One.

Poor Customer Support Don't bother doing business with them even after they merge with One Main. They can not handle their paperwork and make false promises. I have waited forever for a simple payoff letter which I still don't have. My closing date for a refinance was cancelled due to this which caused a drop in my credit score also. They say they will fax within 24 to 48 hours, but they don't. Withholding my documentation is against the law, and I intend to follow though with state and federal banking commissions.

Excellent Excellent Service!! We applied for a loan online, within minutes we were called. BrendaLiz M. (@ the Waters, Tampa, FL location) was wonderful, courteous and professional. She made us feel important and part of her family. Knowing that its stressful applying for any loan she made it a breeze, and not only that she fought for us. Brendaliz answered all our questions even though we thought they were insignificant she didn't hesitate nor made see like a "duh" moment. She is truly a great example of what customer service should be AWESOME!. Thank-you Brendaliz!!

Approval amounts and interest way off from quotes The phone reps are nice when talking to hem but very misleading. They tell you that you are approved for the full amount and tell you to fill out paperwork before they go further. Luckily I don't sign things until I know all of the details. Requested 8k for debt consolidation they counter with 3 and a 34% interest rate. That is is a bit ridiculous. My credit isn't the best due to high credit card balances but that is it I have been on time with my payments. Underwriters have the capabilities to bypass certain things and in my case that wasn't even considered. These lending companies are looking to make bank off your interest the best thing you can do Is go to a credit union and get the personal loan they won't gouge you on interest and will take care of you

Interest rates I have been with spring leaf now for several years and have never missed a payment. I have taken several loans, but they are still only offering a 35% interest rate. I seriously doubt if I take any more loans with them. My income is well over 100k a year, but I receive no incentive to take anymore loans with them.