Shawn Croats was extremely helpful with… Shawn Croats was extremely helpful with any questions or concerns my husband and I had from beginning to end. He is very knowledgeable and works to get the best rates the first time without jerking us around. If Mr. Croats didn’t know something he was honest and would find the answer. We appreciate all he has done and the fact he isn’t trying to pressure people nor is he giving us inaccurate information. We would recommend Mr.Croats specifically to work with when choosing your company but that your whole company did their best to handle our refinance efficiently, accurately and in a timely manner.

Great Experience! I'm not the type to give anybody compliments, but I highly recommend Sebonic, especially my loan officer, Justin Fry. He was fantastic, unlike my previous loan officer at another bank. He was honest, up front, and handled everything with my best interest at hand. I highly recommend Justin. You can count on him! I will definitely contact him again in case I need to refi again.

Can't provide a negative so 1 star will… Can't provide a negative so 1 star will have to do. Started my loan with them in February and in May called Quicken because I kept getting the run around from Sebonic. Closed in June with Quicken, only 1 month, and still have Sebonic asking for the same documents I have provided several times. Save away from this company. They have no customer service, never spoke to my loan officer after he got me to sign up, I was told he is too busy. Run, don't walk away from Sebonic.

Fantastic rates, hassle-free paperwork and a timely closing. Communication was better than expected. Overall I'm very pleased. My rate was a half point lower than local brokers and the fees were a lot lower, too. My originator, Kent, was really terrific and looked out for me during the whole process. Closing was slightly delayed by a late appraisal, but the lender extended their rate lock for free. Communication slowed down a bit during the middle of the process, but I never felt abandoned. I would recommend in a heartbeat.

Easy process The process with Sebonic was pretty easy and painless. The staff assigned to the loan application were very responsive and answered questions and addressed a couple of what seemed to be software glitches. The rate and terms were very competitive.