Fast & Friendly Customer Service I am a happy subscriber to Seeking Alpha. With no access to sell-side research, this site fills an important gap for me in assessing stock fundamentals. The customer service is fast, efficient and friendly. I recently received a quick reply to a concern, and the service team were anxious to follow up with me that everything was ok. Greatly appreciated!

Articles really let it down There are a lot of people posting articles on this site, there is an incentive as you can earn some money from this. As a result some people post articles that contain nothing of value, just generic sector related risks and benefits. This just waters down the frequency of good articles. If you post a comment pointing out the lack of substance in an article, or risks they missed, your comment usually never gets posted. Leaves you wondering what's the point of reading any of them, quant is ok though.

quick response quick response; staff took ownership of my inquiry

Lots of contradictory reviews, IMPOSSIBLE to get money back. The two stars are because they do publish a huge amount of information. Reason for not renewing: With very few exceptions... you will receive 5 messages with BUY ratings and 5 messages with sell ratings (for the same stock, again and again) I let the first year go by and the same day of Renewal I told them to please cancel, I called my CC (Citi) and told them to reverse that charge. Seekingalpha fought tooth and nail and got the CC company to say that even though I reversed the charge THE EXACT DAY of the transaction, I was FORCED TO BUY such useless service. To add insult to financial injury... I was forced to accept their service at $239 per year of BUY-SELL ambiguous contradictions and: I CANNOT EVEN LOGIN because Seekingalpha cancelled my FORCED premium service. Honest suggestion: Steer clear! I pay for M...Y Fo...s every year! Much more serious, much less ambiguous and no FORCED subscriptions.

Quality service and generous company too I used seeking alpha for few years and it was very good. However I decided to stop investing in individual stocks and for the 3 indexes I don't need seeking alpha. I forgot aobut it and got billed for next year. I asked for a refund and closed the account and they agreed to do it. This is very good.