Do not expect any level of customer… Do not expect any level of customer service. Zero confidence that if I need help in the future you will be of any help. Got bounced around and then basically made a suggestion that might solve the problem. Don't offshore your customer service. Someone reading from a script who isn't empowered to do anything and isn't adequately trained to problem solve isn't service.

Credit Score was hurt more than helped - STAY AWAY I started using Self Lender back in 2020. After completing my one-year account, I signed up for another 2 year account. The original account closed and my credit score dropped 34 points - 4 points below where it had been when I started the program. When I called their customer service, I was told that they couldn’t do anything to help. After seeing this, I was afraid that, after the two year period, my credit score would take an even bigger hit, so I cancelled the program altogether. 8 months later, the account finally closed and in one day, my score dropped 64 points. I feel incredibly disappointed with my experience.

Self has help me rise 150 points since… Self has help me rise 150 points since I've been using the credit building I have learn about credit and of course how to stay on top of my credit building self also has opportunity to get a self visa card which means a lot to me what can I say self is the best thing that has happened to me in my credit thank you self . P.S. Self our 2year anniversary is coming up in 6month.

It really does work but there's no customer service for help I appreciate the ease of setting up both the credit builder account and the credit card, it really did help. And normally things run smoothly. But when something does go wrong it is incredibly difficult to get help, no one answers messenger, no one is available on chat, no emsil, and forget getting a human on the phone.

My credit score has grew so much b/c of… My credit score has grew so much b/c of self lender. It was perfect. After making every payment on time for a year I had the option of taking the money out & keeping it or putting as much as I wanted to put down on a secured credit card. That helped me to keep that account open & give me a clean shot at a credit card. After a year of making my payments on time, self will then gave me back the money that I had down on the secured credit card. What a win!