it was very helpful i was happy with the service and good experience 1204409

I didn't receive the statement and bill and repersentives were helpful. 1132054 I never received my bill, statement or contract form, anything after sign up for Just Energy until a day I receive disconnetion notice with some fine in mail regarding I didn't pay bill, so the electricity will be disconneted. I contacted the customer service and explain the issue. They kept telling me that the statement is sent out, and monthly bill was sent out via email as request. But I searched my junk list and inbox, found nothing from Just Energy. They even got name wrong, I guess that is why I didn't receive the emails and mails. The customer serivice eps insisted that I should be responsible for the late fee plus diconnect notice fee. The overall experience with them were very unpleasant and unprofessional.

A simple and easy way to switch companies I was able to complete setting up my account in about 10 minutes, and get the advertised rate that I was interested in. The staff member I spoke with was polite, helpful and efficient. I would recommend this company based on my experience so far. 1209215

Worst Company Service ***Stay Away*** They have our account so screwed up and will take no responsibility. Just earned yourself a spot in the top 5 worst companies to deal with.

Great customer service and great rapport with what I needed I called this electrical company after a few searches on the internet. My previous provider raised my rate 4-5 cents per KwH when I tried to switch my residence. Electric now was able to provide me with a rate I was comfortable with, and they were not pushy salesmen about it! They also checked my credit, and found I did not need to pay a deposit. So far, so good! 1222279