Cheap electricity with good communication about cost and account balance. I have used this energy company for a few weeks. I enjoy the text updates and daily emails that let me know how much power I have used at what cost, and how much money I have remaining on my account. It is very reliable. 1126973

good service # 17038454.order process is very easy

I didn't receive the statement and bill and repersentives were helpful. 1132054 I never received my bill, statement or contract form, anything after sign up for Just Energy until a day I receive disconnetion notice with some fine in mail regarding I didn't pay bill, so the electricity will be disconneted. I contacted the customer service and explain the issue. They kept telling me that the statement is sent out, and monthly bill was sent out via email as request. But I searched my junk list and inbox, found nothing from Just Energy. They even got name wrong, I guess that is why I didn't receive the emails and mails. The customer serivice eps insisted that I should be responsible for the late fee plus diconnect notice fee. The overall experience with them were very unpleasant and unprofessional.

A simple and easy way to switch companies I was able to complete setting up my account in about 10 minutes, and get the advertised rate that I was interested in. The staff member I spoke with was polite, helpful and efficient. I would recommend this company based on my experience so far. 1209215

thank you thank you for you holp