Had to constantly follow-up... Had to constantly follow-up for updates. I felt as if Arcus Lending could have taken a more proactive approach to thoroughly explain all the steps and what borrowers should expect, especially for first timers. This would have minimized the stress and doubts that I had for the firm at times.

Stressful and unprofessional experience Though Shashank at the end helped close the loan on time by pulling extra strings, overall experience working with one of his staff was stressful. Too many times I had to follow up on errors observed in documents without successful resolution until the very end. I was told that the insurance I had purchased was incorrect after about a month just 2 days before closing. I didn’t know the amount required at closing until evening before the closing day. I have had closed mortgage loans before but this was by far the most unprofessional experience.

Top notch 5 Star service! Shashank and Bianca are a great team! They provide excellent service and their communication is very good. They even provided better rate then what was promised earlier. Overall stress free during the whole process and very professional. Will be going back again whenever I require their services again.

Good experience excellent service -

Shashank and team represent the… Shashank and team represent the pinnacle of integrity in lending, efficiency in processing and most diligent in their operation. My words does not do enough justice to the exemplary service provided by Arcus Lending. The minimum I could say is THANK YOU!! They got us a mortgage loan in record time in April, 2018 when the market was red hot and then refinanced our loan to a lower rate the moment the rates were conducive. The best part, I didn't even need to request for refinancing. Their office is constantly on the look out to save money for their clients. Ganesh & Arthi