Jody Flannigan
GBCustomer service was very helpful Customer service was very helpful. I made the mistake when setting up my auto payment date, I didn’t realize that they start their calendar date on a Monday vs Sunday. I normally get paid n 4th Wednesday if the month. I THOUGHT I picked the last Wednesday by picking middle of calendar when I ACTUALLY picked a Thursday. Watch for this. They did reimburse me and I changed my auto date myself.
BOBBIE
GBFraud Alert I received a fraud alert concerning a purchase from London! I called Customer Service and from the initial text message of the fraud alert to the call to Customer Service man they were on it!!! Customer Service reps were attentive and patient! I was able to understand them speaking English! They solved my issue in less than 3 mins... Thanks to you all!
Rob Curfman
GBmaintenance fee I have never use the card and they are starting to charge maintenance fee, Then a week later they charge me more maintenance fee on top of what they where charging me before. Why charge a maintenance fee when I haven't use their worthless card. I wouldn't recommend that card to my worst enemy. I cancelled the worthless card, and they had the audacity of sending me another bill for maintenance fee, making my bill higher. I do not recommend this card to anyone, they will charge the hell out of you.
Ronald
GBPeace your agent was very professional… Peace your agent was very professional and answered all my questions n help me with my problem iam so happy to have this card n will always be grateful for yall giving me your card
Staccato Lowe
GBA+ Customer service experience The representative that helped me was courteous, polite, and professional. I really appreciate the way she handled my situation. She helped me to realize that I had made a mistake. Thanks for the excellent customer service that I received. Top notch in my book.! 😀